IT User Support Technician - Level II

JOB
The County of Riverside seeks candidates to fill positions throughout Riverside County. A list of eligible candidates will be established to fill current and future vacancies. The County of Riverside Assessor - County Clerk - Recorder has an opportunity for an in-office IT User Support Technician - Level II, located in Riverside.The IT User Support Technician - Level II will provide customer support by determining user information needs; installing hardware and swapping out unit/components to meet repair needs; installing software and configuring workstations to established standards.Competitive candidates will possess three or more years, within the last four years, of IT job-related Help Desk and Service Desk experience in a large enterprise environment; advanced working knowledge of Microsoft 365, Microsoft Exchange and Active Directory.Meet the Team!Assessor - County Clerk - Recorder (ACR), The ACR has a staff of over 375 employees located in offices throughout Riverside County. The Assessor is responsible for locating, identifying and valuing all taxable property in Riverside County. The Recorder is responsible for providing the public with constructive notice of private acts and creating and maintaining custody of permanent records for all documents filed and recorded in Riverside County. The County Clerk services range from issuing marriage licenses and performing marriage ceremonies to accepting filings of Fictitious Business Name Statements. The Records Management Archives Program (RMAP) unit provides professional records management services and the Archives Program provides public access to the history of Riverside County.

EXAMPLE OF DUTIES

• Receive, log, and route user calls for assistance or repair; monitor trouble call and resolution information; follow-up on and report aged calls to ensure timely response. • Create and delete user accounts; maintain security by adding and removing users from security groups; reset passwords; add user home directories/group membership and modified user accounts. • Support users assisting with tablets, smartphones, laptops, printer models, network connectivity, scanners, and desktops; install software and configure workstations; train users in access of Windows, Microsoft Exchange, Outlook and voicemail. • Create, check status, and dial in services for cisco accounts; report failed data circuits and phone equipment to appropriate external vendor. • Provide customer service via phone and remote support; implement hardware upgrades for new or existing office locations. • Diagnose, troubleshoot, repair software, hardware, and network malfunctions. • Log inventory hardware assets and report capital assets after installation.• Troubleshoot and provide resolution to desktop communication problems and remote system connections; troubleshoot software, equipment errors, and coach users in correcting reported problems.• Inform and train users in equipment and software operation.• Prepare and maintain technical documentation and procedures; perform preventative maintenance and repair hardware.• Research, evaluate, test hardware and software products, and systems solutions; install, configure and test hardware and software, prepare reports and proposals for service.• Carry out security administration by maintaining tables and adding, purging, and migrating users.• Coordinate equipment deliveries, software licensing compliance, inventory, and asset control.

SUPPLEMENTAL INFORMATION
Application StatusHow to confirm your application was received or check on the status of your application, log-in to www.GovernmentJobs.com, click on your name in the upper right corner and click on “Applications & Status”.Sign Up for Job AlertsGo to www.RC-HR.com, click on “Careers,” click on “County Job Openings” and click on the “Subscribe to Job Alerts” icon. For questions regarding this recruitment: Contact Richard Griego at (951) 955-5162 or rgriego@rivco.org. Please allow 1-2 business days for a response to general inquiries.