IT Vendor Management

Seeking an IT Vendor Manager to support the Department of Management, Division of Information Technology This role will focus on managing vendor relationship, contract, performance & compliance in alignment with state IT standard & strategic goal.

The Division of Information Technology (DoIT) provides adaptable, secure, and cost-effective technology services and solutions for the Department of Management (DOM) and its partners. DoIT manages all State of Iowa Executive Branch IT assets, projects, and resources, delivering high-value technology and expertise to support Iowa’s citizens and families.

This position will play a key role in managing IT vendor relationships, ensuring contract compliance, and supporting strategic sourcing initiatives. The ideal candidate will have a strong background in IT vendor management, contract oversight, and risk mitigation.

Minimum Qualification: Graduation from an accredited four-year college or university and a minimum of two years of full-time relevant work experience.

Duties and Responsibilities:

IT Vendor Relationship Management

• Develop and maintain strong relationships with key IT vendors and service providers.
• Serve as the escalation point for vendor-related issues and disputes.
• Facilitate regular vendor performance and business reviews.

IT Agreement & SLA Oversight

• Oversee negotiation, execution, and renewal of IT Statements of Work (SOWs).
• Ensure alignment with legal, financial, and operational standards.
• Monitor compliance with SLAs, KPIs, and contractual obligations.
• Collaborate with legal and procurement teams to ensure enforceable and favorable contract terms.

IT Financial & Risk Management

• Track vendor spend and ensure alignment with IT budgets and forecasts.
• Identify and manage vendor-related risks, including cybersecurity, data privacy, and operational continuity.
• Support audits and compliance initiatives related to vendor engagements.

Change and Issue Management

• Log and track vendor-related issues, escalations, and change requests.
• Coordinate resolution of service disruptions or contract disputes.
• Document change control approvals for IT services or infrastructure.

Stakeholder Communication

• Schedule and document vendor meetings, demos, and onboarding sessions.
• Communicate vendor updates, risks, and contract changes to stakeholders.

Skill Matrix:

• Manage vendor relationships for software, hardware, cloud services, and IT consulting engagements. Required 3 Years
• Experience tracking SLAs, KPIs, and risk metrics; initiating corrective actions for underperformance. Required 3 Years
• Knowledge of IT procurement standards, including cybersecurity, data privacy, and accessibility. Required 3 Years
• Ability to develop and maintain a strategic vendor portfolio aligned with the agency’s IT roadmap Required 3 Years
• Conduct market research to identify emerging technologies and qualified vendors. Required 3 Years
• Benchmark vendor pricing and service levels against industry standards to ensure value for money. Required 3 Years

Benefits at IntelliBee

• Long-Term Stability: Join us on a multi-year opportunities with room to grow.
• Comprehensive Health Coverage: Access quality healthcare benefits to keep you and your family well.
• Future Planning: Enroll in our 401(k) program and invest in your financial security.
• GC Assistance: We support immediate Green Card processing, if required.