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IT Vendor Relationship Spclst
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About Children’s Minnesota
Children’s Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children’s Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts™ in our region, Children’s Minnesota is regularly ranked by U.S. News & World Report as a top children’s hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org.
Children’s Minnesota is proud to be recognized by Modern Healthcare as one of 2023’s Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy, care delivery, and promoting diversity, equity and inclusion in their organizations and the industry.
Position Summary
The IT Vendor Relationship Specialist will be responsible for managing the relationship with the organization's outsourced IT services provider. This role ensures alignment between vendor performance and organizational goals, maintains service quality, and addresses challenges in outsourcing operations. The individual will work closely with internal stakeholders to optimize vendor performance and achieve operational excellence in accordance with the terms and conditions of the managed services agreement.
Location (e.g. remote or on-site): Remote
DHS Background Study Required? No
Education:
Experience:
Knowledge/Skills/Abilities:
The posted salary represents a market competitive range based on salary survey benchmark data for similar roles in the local or national market. When determining individual pay rates, we carefully consider a wide range of factors including but not limited to market indicators for the specific role, the skills, education, training, credentials and experience of the candidate, internal equity and organizational needs.
In addition to your salary, this position may be eligible for medical, dental, vision, retirement, and other fringe benefits. Positions that require night, weekend or on-call work may be eligible for shift differentials or premium pay.
All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification.
Children’s Minnesota is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race, color, creed, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
Children’s Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children’s Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts™ in our region, Children’s Minnesota is regularly ranked by U.S. News & World Report as a top children’s hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org.
Children’s Minnesota is proud to be recognized by Modern Healthcare as one of 2023’s Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy, care delivery, and promoting diversity, equity and inclusion in their organizations and the industry.
Position Summary
The IT Vendor Relationship Specialist will be responsible for managing the relationship with the organization's outsourced IT services provider. This role ensures alignment between vendor performance and organizational goals, maintains service quality, and addresses challenges in outsourcing operations. The individual will work closely with internal stakeholders to optimize vendor performance and achieve operational excellence in accordance with the terms and conditions of the managed services agreement.
Location (e.g. remote or on-site): Remote
DHS Background Study Required? No
Education:
- Bachelor's degree in Information Technology, Business Administration, or a related field preferred
Experience:
- 5+ years in vendor management, IT service management, or a similar role, preferably within a healthcare IT environment
- 5+ years using service management software - ServiceNow
- 5+ years of contract and Service Level Agreement (SLA) management
Knowledge/Skills/Abilities:
- Strong knowledge of IT outsourcing and offshore/nearshore models
- SLA performance analysis (targets, minimums, credits, etc.)
- Full cycle contract and obligation management
- Contract risk and financial management
- Supplier performance management and relationship management
- Excellent communication, negotiation, and conflict resolution skills
- Familiarity with IT governance, service management, and architecture frameworks (e.g., ITIL, COBIT)
- Strong analytical and problem-solving skills
- Innovation and automation management
- Understanding of compliance and regulatory requirements in the healthcare industry
- Proficiency with vendor management tools and systems
The posted salary represents a market competitive range based on salary survey benchmark data for similar roles in the local or national market. When determining individual pay rates, we carefully consider a wide range of factors including but not limited to market indicators for the specific role, the skills, education, training, credentials and experience of the candidate, internal equity and organizational needs.
In addition to your salary, this position may be eligible for medical, dental, vision, retirement, and other fringe benefits. Positions that require night, weekend or on-call work may be eligible for shift differentials or premium pay.
All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification.
Children’s Minnesota is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race, color, creed, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
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