ITC Senior Team Lead - Collections

• Provide direction, guidance, and oversight to the core team, serving as a key point of escalation for your direct reports

• Build and maintain relationships with internal and external stakeholders, ensuring service levels are met and exceeded.

• Help promote a culture of compliance and proactive root cause problem-solving

• Support and connect with internal stakeholders (Business Unit Finance, A2R, Sales, Customer Services, Deliver, Compliance) to build positive long-term relationships

Drive Operational Excellence

• Help set and execute against key KPIs and targets

• Support enterprise technology implementation and deployment

• Ensure all processes are compliant with internal and external audit requirements

Collections Management Oversight

• Activity oversight inclusive of but not limited to:

• Manage new customer setups and assign profiles to collections specialists.

• Generate and review collections worklists for timely follow-ups to support cash flow.

• Assess high-risk accounts, initiate final demand notices, and assign to collection agencies as needed.

• Manage customer credit holds and communicate status updates.

• Update and monitor doubtful debt reserves, write-offs, and DSO metrics regularly.

• Identify/execute opportunities for process improvements to increase efficiency.

• Perform and support financial closings.

Deductions/Dispute Management Oversight

• Activity oversight inclusive of but not limited to:

• Identification of customer deductions

• Collection of support documentation

• Root cause analysis and deduction resolution

• Process deduction adjustments and write-off balances

• Reporting & Analytics

What We Are Looking For

Required Qualifications

• Bachelor’s degree in finance, accounting, or related field.

• Minimum 4-6 years of relevant Finance experience, with expertise across Credit Management, Collections, Disputes/Deductions Management, Cash Applications, and/or AR Reporting

• Strong understanding of credit risk analysis, collections strategies, and/or dispute management.

• Experience working in shared services or a global business services environment.

• Fluent in English, with excellent communication and stakeholder management skills

• Ability to work individually and in a team-oriented environment.

• A can-do attitude and ability to work on multiple tasks with minimal supervision.

• Ability to work under pressure with excellent problem-solving skills.

Desired Qualifications

• Professional designations such as MBA, CPA, or CMA or working towards the designation would be an advantage but not required

• Proficiency in ERP systems (SAP or equivalent) and cash application tools (e.g., HighRadius).

• Knowledge of automation tools and technology used in financial operations.

• Demonstrable experience delivering results while servicing global customers and stakeholders.

What’s In It For You

• Competitive Benefit Package

• Paid Company Holidays, Paid Vacation, Volunteer Time, Flexible Ways of Working & More!

• Learning & Development Opportunities

• Employee Resource Groups

Kenvue is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.