IT/Digital Specialist

World of Smoke & Vape is fast-growing national franchise with multiple store locations across the United States. We are committed to strong operational standards, exceptional customer service, and maintaining a consistent digital presence across all platforms. We are looking for a reliable and detail-oriented IT Digital Specialist to join our corporate team.

This role supports both our digital presence across locations and our corporate IT operations, making it a key position within our organization.

The IT Digital Specialist is responsible for managing and optimizing Google Business Profiles and digital listings for all store locations, while also providing corporate-level IT support such as setting up computers, managing email accounts, and troubleshooting hardware/software issues. This is a dual-role position ideal for someone with strong technical skills, digital experience, and excellent attention to detail.

Responsibilities

Google Listings & Digital Management

• Manage and update Google Business Profiles for all franchise locations.
• Maintain accurate business information including hours, photos, services, and branding.
• Handle listing verifications, duplicate listing issues, and suspensions.
• Manage digital listings on Apple Maps, Yelp, Bing, Waze, and other online directories.
• Assist with online updates for new store openings, relocations, and closures.
• Upload and maintain digital assets such as store images, promotional materials, and logos.

Corporate IT Support

• Set up new workstations (computers, monitors, printers, software, etc.).
• Create and manage corporate email accounts and user access (Google Workspace or Microsoft 365).
• Provide basic technical support to corporate staff (password resets, login help, access issues).
• Troubleshoot hardware and software issues for office devices and computers.
• Maintain an inventory of laptops, devices, and IT equipment.
• Assist with onboarding and offboarding: device setup, account creation, account deactivation.

Reporting, Data & Collaboration

• Track and report performance metrics for Google listings (views, clicks, calls, reviews).
• Work closely with Operations, Marketing, and IT teams to support franchise owners.
• Communicate with store managers and franchisees regarding digital listing updates or issues.
• Recommend improvements to strengthen overall digital visibility and SEO health.

Qualifications

• 2–4 years of experience in IT support, digital management, or a similar role.
• Experience with Google Business Profile required.
• Strong general IT knowledge, including computer setup, software installation, user support, and troubleshooting.
• Proficiency with Google Workspace or Microsoft 365 administration.
• Familiarity with online listings tools (Yext, BrightLocal, SOCi, Moz Local) is a plus.
• Excellent attention to detail and organizational skills.
• Strong communication skills and ability to work with non-technical users.
• Ability to manage multiple priorities and meet deadlines.

What We’re Looking For

• Highly organized, tech-savvy individual
• Positive, professional, and service-oriented
• Able to work independently and solve problems quickly
• Strong communicator and team collaborator

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• Employee discounts
• Opportunities for career growth

Job Type: Full-time

Pay: $65,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Tuition reimbursement

Experience:

• Digital marketing: 2 years (Preferred)

Work Location: In person