IT/MIS Support Technician

Job Summary: The Health and Wellness Center IT/MIS Technician will provide technical support for computer users at both a desktop and network level, including setup, helpdesk assistance, and troubleshooting.

Essential Duties and Responsibilities include the following. Other Duties as assigned.

Provide technical support for users in the following areas: Electronic Health Record (EHR) installation and user support, desktop, networking, telephone/PBX, installation, and setup of new desktop hardware, install and maintain networked printers, helpdesk assistance, application troubleshooting, and support PRC/Billing systems.

• Install software and document licensing of users.
• Install and network multi-user applications on LAN.
• Assist in testing hardware, software, and network technologies.
• Able to terminate patch panels, desktop connections, and meter all cat5e/6 terminations as needed.
• Add/Change/Move Telephones within the organization.
• Add/Change/Move Voicemail.
• Maintain users and groups within Active Directory Network.
• Maintain user's on Microsoft 365.
• Ability to maintain strict compliance to HIPAA, High-Tech privacy, and Health Information Management systems such as Telehealth platforms.
• Maintain and support In-house developed applications.
• Maintain Network Security and stability.
• Ability to train users in rudimentary use of all above Applications/Systems.
• Ability to perform routine and schedule preventative maintenance on all systems hardware, including printers.
• Interface with company departments as required, assisting users.
• Maintain and develop internal audits and controls to ensure the security and privacy of all software/hardware configurations.
• Must possess knowledge of computer, word-processing software, and other office equipment.

Required Education and/or Experience

• Associate’s Degree in Computer Information Technology or an equivalent combination of MIS/IT certification(s) and/or experience.
• One to two years of experience in information technology or related IT experience in a health care setting.

Preferred Education and/or Experience

• Microsoft Certification is desirable.
• Knowledge of DHCP, Active Directory, Server 2022, Windows Load Balancing, DNS, Hyper-V, and Microsoft Clustering.
• knowledge of operating systems and information processing
• Strong scripting experience (PERL, Shell, TCL, or python).
• Thorough understanding of Collaboration Tools, Enterprise Portals, Enterprise Search, and Forms-based Business Process Document & Content Management.
• Possess Registered Health Information (RHIT) certification.

Pay: $23.00 - $32.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person