IT&OT Digital Manager

JOB PURPOSE:

The IT/OT Digital Manager is accountable for leading the development, implementation, and continuous optimization of all Information Technology (IT), Operational Technology (OT), and Digital services across RDMC. This includes IT infrastructure, business solutions, digital platforms, web/mobile application development, digital tool management, cybersecurity, and digital continuity. The role ensures alignment between technology investments and business objectives, supports operational resilience, and drives integration with RATP Group and key stakeholders, while enabling innovation through digital transformation.

RESPONSIBILITIES/DUTIES

Strategy, Governance & Leadership

• Develop, implement, and manage the IT/OT/Digital strategy and budget to align with corporate goals.
• Lead the execution of IT/OT, and Digital programs, ensuring responsiveness to business needs and technology evolution.
• Establish and enforce policies, standards, and protocols for technology use, data management, and service delivery and digital innovation.
• Provide strategic input to senior leadership on emerging technologies, innovation opportunities, and digital transformation.

IT/OT Operations & Service Management

• Oversee daily operation and performance of all IT and OT, and Digital systems including infrastructure, software applications, digital platforms, web/mobile solutions, and critical systems.
• Lead the development, testing, and deployment of internal web and mobile applications in coordination with business stakeholders.
• Manage and continuously improve existing digital tools and platforms, ensuring high availability, usability, and alignment with business needs.
• Ensure strong coordination of IT activities across departments, prioritizing initiatives and allocating resources effectively.
• Monitor system performance and service delivery metrics against KPIs and business expectations.
• Implement and manage IT service delivery, including vendor management and in-house teams.

Cybersecurity, Governance, Risk & Compliance

• Ensure robust cybersecurity protocols, risk management, and disaster recovery strategies are in place.
• Oversee the development and enforcement of business continuity and information security policies.
• Ensure compliance with local regulatory requirements and internal standards.

Stakeholder Engagement & Collaboration

• Foster collaboration with internal departments, the client, technology partners, and RATP Group to ensure value-driven integration.
• Build strong relationships with service providers and stakeholders to improve delivery, innovation, and customer satisfaction.
• Translate user requirements into technology solutions; align IT/OT services with stakeholder expectations.

Team Development & Capacity Building

• Manage and develop the IT/OT/Digital team, aligning skills with current and future organizational needs.
• Promote a culture of continuous service improvement, technical excellence, and operational agility.
• Provide mentoring, guidance, and performance management to IT personnel.
• Foster Agile and DevOps practices within the Digital team to support rapid development and deployment cycles.

ESSENTIAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE

QUALIFICATIONS:

• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.
• Fluent in English and Arabic, French is a plus.

KNOWLEDGE:

• In-depth understanding of IT infrastructure (e.g., platforms, networks, databases, cloud, cybersecurity).
• Familiarity with enterprise applications (ERP, HRMS, SharePoint, MS Dynamics, O365, Maximo, time/attendance systems).
• Knowledge of OT and critical system integration, interfacing, and system assurance practices.
• Strong grasp of IT governance, software/system lifecycle, and service management methodologies.

EXPERIENCE:

• 10+ years of relevant IT/OT experience, including leadership roles.
• Proven experience managing large-scale IT projects and programs.
• Background in business analysis, change management, and IT solution design.
• Experience working in transportation, public services, or infrastructure sectors is an asset.
• Project management certification (e.g., PMP, PRINCE2) is a plus.

DESIRED BEHAVIORS & EXPERIENCES

• Strategic thinking and digital transformation mindset.
• Strong analytical, diagnostic, and decision-making abilities.
• Excellent stakeholder engagement and relationship management.
• Effective leadership with the ability to inspire, coach, and manage technical teams.
• Strong communication and internal consulting capabilities.
• Results-driven with a commitment to service excellence and innovation.
• Adaptability to complex environments and fast-changing technologies.