ITS Application Support Analyst POS # 115000026

Position Overview

Examples of Duties

• Schedules regular software and hardware maintenance, coordinates additional technical support, and ensures minimal service disruptions
• Installs, configures, evaluates, and maintains assigned applications and technologies; tracks and resolves issues through helpdesk and project management systems
• Diagnoses and troubleshoots minor technical issues, documents occurrences, and maintains detailed records for tracking and analysis
• Develops and delivers training sessions at various levels on department-specific applications and technologies, both on an ad-hoc and scheduled basis; creates and updates training materials including manuals, guides, screen captures, and instructional videos
• Provides operational support before, during, and after emergency-level events, including disaster recovery system deployments; coordinates closely with internal departments and ITS to ensure technology readiness and performance during critical events
• Assists in the design and testing of disaster recovery systems; ensures field equipment and software are operational and deployment-ready
• Analyzes system logs and data usage, identifies problems, determines root causes, and provides recommendations for improvement; evaluates application adoption rates and advises on strategies to increase efficiency and effectiveness

Minimum Qualifications

Knowledge, Skills and Abilities

• Knowledge of data relationships, reporting tools, basic relational database skills, and organizational business practices.
• Knowledge of the methods, procedures, and policies of Cumberland County as such pertains to the performance of the essential duties of the position, and principles and practices of managing various software applications.
• Knowledge of network concepts, operating systems, programming techniques, VoIP, core software applications and systems, project management and change management.
• Skilled in research and problem-solving with a focus on creative thinking to champion innovation and continuous improvement.
• Skilled with communication, negotiation, and collaboration.
• Ability to analyze and define application requirements for data, workflow, logical processes, hardware and operating system environments.
• Ability to develop, document and execute test plans of software application solutions, and keep abreast of the functionality of the organization's services and systems.
• Ability to clearly, succinctly, and effectively present information and recommendations to individuals or groups orally and in written form.

Conditions of Employment:

The NCDOJ Division of Criminal Information certification is required within 6 months of hire. The SunGard OSSI System Administrator Certification or its equivalent, if available, is required within 6 months of hire.

A formal transcript will be required. College transcripts may be submitted on-line via the attachment feature or mailed to Cumberland County Human Resources, 117 Dick St. Fayetteville, NC 28301.

Successful candidates who receive a conditional offer of employment with Cumberland County must pass pre-employment screenings, including criminal history checks and drug screenings, as required by Cumberland County Policies and Procedures, prior to beginning work or receiving a final offer of employment. Refusal to submit to testing or testing positive for prohibited substances will result in the withdrawal of the conditional employment offer.

Cumberland County is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind. All employment decisions at Cumberland County are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other status protected by applicable laws and regulations. We encourage applications from all qualified individuals and will provide reasonable accommodations for qualified individuals with disabilities in accordance with applicable law. We celebrate diversity and are committed to creating an inclusive environment for all employees.