ITS Student Technician

Information Technology Services

Information Technology Services

Erie, Pa

Career Readiness Learning Objectives:

Communication - The Student Technician will communicate in a clear and organized manner. This competency covers the strong communication skills required to interact effectively with the Gannon community while providing technical support and following directions.
Critical Thinking - The Student Technician analyzes information from various sources to resolve technical issues and support client needs through direct, in-person assistance and phone consultations. This role requires independent problem-solving and resourcefulness to effectively manage IT support requests for the campus community.

Join our team to provide essential technical support for identity management, wireless networking, and campus printing. Student Technicians are responsible for the rapid resolution of common service requests through proactive troubleshooting, access validation, and device testing, maintaining high service standards while identifying cases that require advanced technical intervention.

This entry level position is great for developing customer service and technical skills. Duties include assisting clients to resolve issues with basic technology needs via phone, email, or in person. Candidates should be friendly, comfortable helping others, and demonstrate a willingness to learn. Training is provided on everything you need to know in order to perform the job successfully.

• Ability to follow step by step instructions in knowledge base articles.
• Document all details of the interaction in the ticketing software you will be trained to use

• Maintain a clean and tidy work space and assist with office duties and errands as required.
• The time commitment for this position is a minimum 10 hours per week. Up to 30 hours available per week.

As a member of our IT team, your ability to listen actively is your greatest tool for diagnosing user issues quickly and accurately. We value candidates who communicate clearly, remain reliable under pressure, and demonstrate a consistent ability to follow established institutional protocols and instructions.

5

04/28/2026

06/30/2026