ITSO Specialist / Consultant Specialist

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HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist

Key Responsibilities:

• Act as ITSO for UK Process Orchestration Service applications and possess deep knowledge of ITSO responsibilities.
• Coordinating technology teams/pods in managing incidents and problems. Analysing incidents to identify root cause trends.
• Monitor key control indicators (KCIs) to track the effectiveness of risk mitigation efforts and report to management.
• Provide support on initiatives to drive improvements to the Technology control environment, including the effective design of material controls.
• Working with technology teams/pods to devise action plans to prevent incident re-occurrence. Ensure all prod incidents raised to L3 are addressed within required SLAs
• Manage the reporting of progress, issues, dependencies, and risks to committees and make recommendations to influence decision making to maintain progress towards delivery and benefits realization. Service Governance for Compliance, Regulatory and Cyber Risks.
• Participation in Architecture Review and Governance. Service Compliance for OS Patching, Vulnerabilities and Evergreening Issues. Participation and Lead Major Incidents. Participation In Post Incident Reviews.
• Incident, Change, Problem and Capacity review and governance. Infrastructure Reviews. Application and Infrastructure optimization. Service Improvement via toil removal. Certificate ownership and governance. Stakeholder Management. Service Resiliency reviews and governance. Act as interface between Production Engineering and Application teams.
• As roles demands, service management, the candidate will have to connect with multiple stakeholders internally and externally to manage the service and software to the latest version.
• Manage activities focused on the deployment of projects from requirements gathering, system design, quality assurance, cost control and implementation planning activities as well as post implementation activities.
• Scope Management, Strategic thinking – to see a big picture and to understand if the project fits in with the organizational goals. Determine how the project impacts other business areas/projects.
• Excellent technical abilities, leadership, decision making, strong communication skills, and adaptability to new technology
• Support of an IT Service and reply to queries of stake holders from various business units and related third parties to define and document business processes and software requirements for technology initiatives, including customer/user facing products, content management systems, and business information systems.
• The candidate need to participate in code build and review activities along with requirement gathering, analysis, test and production support work.
• Knowledge of automation tool – SONAR / JENKINS would be added advantage.
• Agile Tools – JIRA, Confluence.

To be successful in this role you should meet the following requirements

• Bachelor’s degree (or demonstrable experience) in Information Technology, Computer Science, or a related field.
• 8+ Years minimum experience required.
• Sound in IT Risk Management Skill, Proven track record in application management and governance.
• Exposure to software lifecycle(build, testing, transition, maintenance).
• Infrastructure maintenance and management exposure. Proven track record in IT as well business stakeholder management.
• Experience on Incident Management, Problem Management, Event Management and Change Management and Capacity Management, Exposure to service transition to move newly build services to live smoothly.
• Exposure Cert maintenance and renewals, Infrastructure Patching, Evergreening, Vulnerabilities.
• Knowledge and experience of technology risk management, with a knowledge of control frameworks
• Understanding of Technology Risk and Control principles
• Knowledge of enterprise risk management software and tools
• Proven exposure to smoothly running DR/Roleswap activities for owned services.
• Exposure to Agile methodology, DevOps.
• Experience with ALM tooling such as App Dynamics, New Relic, Splunk, JIRA and Confluence
• Analytical and problem-solving skills, with the ability to navigate technology landscapes.
• Exposure to HSBC Service Management and Governance processes and tools i.e EIM, PLADA, UCMDB, SCOTT, ODS, HELIOS, ICE ETC.
• Exposure to both the development and service management processes.
• Exposure to Cyber Security Issues and reviews.
• Infrastructure knowledge eg. APIs, MQ, DB, VMs, VCS, File transmissions etc.
• Exposure to SRE processes to improve service reliability by automation and removing toil.
• Past working experience in a relevant role, i.e. Proven experience of Application Support, Change and Release Management, Service Transition, Service Introduction or Service Management is desirable but not essential
• Proven analytical skills & ability to deal with complex & technical data

You’ll achieve more when you join HSBC.

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Issued by – HSBC Software Development India.