IVF Patient Counsellor

About Us: Luma fertility is a next-generation fertility company & our mission is to revolutionize the fertility space with a customer-centric and tech-enabled approach. We aim to create a gold-standard IVF experience with in-house doctors, best success rates, and advanced protocols. Our services include egg freezing and IVF, with a vision to deliver IVF 2.0 in India through best-in-class customer experience.

Job Description: The Patient Counsellor will be the primary point of contact for patients at our IVF clinic, guiding them through the complexities of fertility treatments to ensure a seamless and positive experience. This role is essential for building strong relationships with patients, providing education, and coordinating care among various specialists. The Care Specialist will focus on creating a smooth, calm, and empowering experience for all patients. We seek a compassionate and empathetic candidate with prior healthcare experience, particularly in patient-facing roles, to excel in this position.

Qualifications:

• A degree in BHMS, BAMS or BDS is necessary.
• A MBA in Healthcare would be preferred
• Previous experience of 3 years or more in a patient-facing role, preferably in healthcare or fertility services.
• Strong communication and interpersonal skills, with the ability to build rapport and trust with patients.
• Exceptional organizational skills and attention to detail, with the ability to manage multiple tasks and prioritize effectively.
• Compassionate and empathetic nature, with a passion for women's health.
• Proficiency in electronic health record (EHR) systems and Microsoft Office Suite.

Key Responsibilities:

• Patient Liaison: Serve as the main point of contact for patients, addressing inquiries, providing support, and ensuring a compassionate experience throughout their treatment journey.
• Coordinate & Organize: Generate journey maps and calendars based on treatment plans. Facilitate, track and document completion of tests and diagnostic procedures
• Education & Guidance: Educate patients about IVF processes, treatment options, and any associated procedures; provide resources and information to empower patients in making informed decisions.
• Care Coordination: Collaborate with medical staff, specialists, and support services to coordinate appointments, tests, and treatments, ensuring a smooth workflow and timely patient care.
• Emotional Support: Offer empathetic support to patients and their families, acknowledging the emotional aspects of fertility treatment and providing referrals to counseling or support groups as needed.
• Follow-Up: Regularly check in with patients to monitor their progress, address concerns, and keep them informed of upcoming steps in their treatment plans.
• Feedback & Improvement: Gather patient feedback to identify areas for improvement in the patient experience and contribute to the development of clinic policies and procedures.
• Administrative Duties: Maintain accurate records of patient interactions, schedule appointments, and assist with insurance verification and billing inquiries.

Benefits:

• Competitive Salary and comprehensive benefits package.
• Opportunity to shape the future of healthtech and make a significant impact.
• Collaborative and supportive work environment that encourages innovation and growth.
• Professional development opportunities and career advancement prospects.

Job Type: Full-time

Pay: ₹30,000.00 - ₹45,000.00 per month

Work Location: In person