Find The RightJob.
Jail & Prison Services Program Assistant (Part Time)(On Site)
This is an on-site role!
Overview
The Jail & Prison Services Program Assistant will answer letters from incarcerated patrons in support of the Reference by Mail service. The Program Assistant will liaise with volunteers and students also answering letters, to support the workflow of the service. They will work closely with the Supervising Librarian to find ways to streamline and improve the service overall.
Overview
The Jail & Prison Services Program Assistant will answer letters from incarcerated patrons in support of the Reference by Mail service. The Program Assistant will liaise with volunteers and students also answering letters, to support the workflow of the service. They will work closely with the Supervising Librarian to find ways to streamline and improve the service overall.
Responsibilities
- Regularly answers letters from incarcerated patrons in support of the Reference by Mail service
- Liaise with volunteers and students also answering letters, to support the workflow of the service
- Work closely with the Supervising Librarian to find ways to streamline and improve the service overall
- Assists with the creation and distribution of materials to staff answering Ref-by-Mail letters, such as guidelines, rules, ready responses, etc.
- Occasionally assists with the preparation and delivery of JPS programs and projects including the Connections reentry guidebook
- Attends relevant NYPL staff development activities and training
- Performs other related duties as expected
Required Education, Experience & Skills
Required Education & Certifications
- Bachelor’s degree required
Required Experience
- One or more years of experience in an office and/or library setting required
- One or more years of experience working with underserved populations required
Required Skills
- Strong oral and written communication skills required
- Digital literacy and strong working knowledge of Google Drive (docs, sheets, etc.) required
More...
Core Values
All team members are expected and encouraged to embody the NYPL Core Values:
All team members are expected and encouraged to embody the NYPL Core Values:
- Be Helpful to patrons and colleagues
- Be Resourceful in solving problems
- Be Curious in all aspects of your work
- Be Welcoming and Inclusive
Work Environment
- On-site at Andrew Heiskell branch
- Office setting, computer work
- Work occurs on weekdays between the hours of 9-5
Physical Duties
- Sitting at a computer/computer work
Pre-Placement Physical Required?
No
Union/Non Union
Non-Union
FLSA Status
Non-Exempt
Schedule
No
Union/Non Union
Non-Union
FLSA Status
Non-Exempt
Schedule
- On-Site
- Must fill 17 hours/ week, to be set between M-F, 9-5.
This job description represents the types and levels of responsibilities that will be required of the position and shall not be construed as a declaration of all of the specific duties and responsibilities for the role. Job duties may change if Library priorities change. Employees may be directed to perform job-related tasks other than those specifically presented in this description as needed.
The New York Public Library Salary Statement
The New York Public Library Salary Statement
At the Library, we believe that pay transparency and pay equity are important to ensuring we source the best candidates and keep the best employees. When making a determination as to the appropriate salary for a candidate, we consider a variety of factors such, including, but not limited to, the position requirements, the skills, prior experience, and educational background required or preferred for the job, the scope and impact of the role within the organization, internal peer equity, and the candidate's specific training, experience, education level, and skills. No single factor is conclusive; the Library reserves the right to consider any and all relevant factors and make a decision consistent with its policies.
Union Salaries are determined by collective bargaining agreement(s).
About The New York Public Library
The New York Public Library is a free provider of education and information for the people of New York and beyond. With 92 locations—including research and branch libraries—throughout the Bronx, Manhattan, and Staten Island, the Library offers free materials, computer access, classes, exhibitions, programming and more to everyone from toddlers to scholars, and has seen record numbers of attendance and circulation in recent years. The New York Public Library serves more than 18 million patrons who come through its doors annually and millions more around the globe who use its resources at www.nypl.org.
Similar jobs
No similar jobs found
© 2026 Qureos. All rights reserved.