- Monitor and support Orchestrator workflows, process executions, queues, and system integrations to ensure continuous and error-free operations.
- Troubleshoot issues within ISPC modules, resolving workflow failures, configuration errors, and integration defects across upstream/downstream systems.
- Investigate and resolve application issues involving Java, Spring Boot, REST APIs, Angular, NodeJS, SQL, and MongoDB.
- Analyze logs, application traces, API responses, and error patterns to identify root causes and either resolve or escalate appropriately.
- Perform data validation and debugging using SQL and MongoDB queries to diagnose data mismatches, missing records, or processing failures.
- Support front-end issues related to JavaScript, HTML, CSS, Angular, including UI rendering problems and API integration defects.
- Collaborate with development and DevOps teams to validate and deploy patches, fixes, configurations, and enhancements using Git-based CI/CD pipelines.
- Execute daily health checks, API monitoring, job/batch validations, and environment readiness checks after deployments or maintenance windows.
- Handle P1 and critical incidents, being available for on-call support during nights, weekends, and holidays as required.
- Follow established Incident, Problem, and Change Management processes with accurate and timely ticket updates.
- Provide clear communication to business stakeholders, technical teams, and incident bridges, ensuring transparency and timely status reporting.
- Work independently to triage issues, drive quick resolutions, and take full ownership of incidents until closure.
- Create and update runbooks, SOPs, and knowledge articles to improve support efficiency and reduce repeated incidents.
- Participate in post-incident reviews (PIRs), contributing analytical insights and preventive recommendations.
- Show strong analytical ability, attention to detail, and the capability to quickly learn new tools, technologies, and platform enhancements.
- Demonstrate excellent communication, active listening, professionalism, and a proactive, self-motivated approach in a fast-paced support environment.
Job Type: Full-time
Pay: ₹400,000.00 - ₹1,200,000.00 per year
Application Question(s):
- How many years of experiences do you have in Java Full Stack Developer?
- How many years of experiences do you have in Angular?
- How many years of experiences do you have in Node.js?
- How many years of experiences do you have in Spring Boot and Microservices?
Work Location: Hybrid remote in Bengaluru, Karnataka