JBPF_13852 - Intern - DTS

• Learn to resolve basic computer issues under the guidance of team members

• Document issues and resolutions in the IT ticketing system

• Provide updates to support staff on the status of tasks, requests, and projects

• Respond to messages and requests based on assigned priorities

• Learn to support new and existing systems while gaining exposure to changing technologies

• Follow established hardware and software security policies with team guidance

• Work with team members to complete tasks and support team goals

• Gain an understanding of the department’s and facility’s operations

• Assist with various projects that support department needs

• Perform other duties as assigned

• Basic knowledge of computer hardware such as PCs, monitors, keyboards, etc.

• Strong written and verbal communication skills, with the ability to explain information clearly

• Ability to manage time, prioritize tasks, and follow direction in a fast‑paced environment

• Strong customer service focus and attention to detai

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Required

• High school diploma or equivalent

• Basic computer skills (email, internet, and common office programs)

• Willingness to learn new tasks and technology

• Ability to follow instructions and ask questions when needed

• Friendly, professional communication skills

• Ability to work well in a team and help others

Preferred

• Student or recent student in Information Technology, Computer Science, or a related field

• Completed or working towards certification in CompTIA A+ or CompTIA N+ (Network +)

• Ability to communicate verbally and understand spoken information

• Ability to lift, carry, push, or pull basic IT equipment with assistance as needed

• Ability to move around work areas, including climbing stairs or ladders and bending or kneeling when required

• Ability to use hands and fingers to operate computers, tools, and equipment

• Ability to see and read computer screens and documents

• Ability to move between different locations as part of the role