Jewellery Operations Manager

Opening for Operations Manager - Jewellery

Role Overview:

The Operations Manager will oversee the day-to-day operations of the jewellery business, ensuring smooth coordination across sales, procurement, production, logistics, and client service. The ideal candidate should have a deep understanding of fine jewellery, especially pearls and gemstones, and be capable of maintaining the highest operational and aesthetic standards expected by premium clientele.

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Key Responsibilities:

Operational Excellence

• Supervise and streamline all retail and back-office operations to ensure efficiency and consistency across stores.
• Establish and implement operational procedures for stock movement, inventory control, and quality assurance.
• Oversee production timelines for custom jewellery orders and special collections.
• Maintain showroom readiness, ensuring premium display standards and customer experience.

Inventory & Supply Chain

• Manage procurement and coordination with suppliers, gem dealers, and artisans for timely material availability.
• Maintain accurate inventory of gemstones, pearls, and finished pieces.
• Ensure periodic audits, stock reconciliation, and system updates.

Client Service & Sales Coordination

• Support the sales and design teams in fulfilling high-end client requests.
• Handle escalations or special orders with discretion and professionalism.
• Ensure client experience aligns with the brand’s premium positioning.

Team & Performance Management

• Lead and develop the retail and operations team to maintain brand standards.
• Set operational KPIs and evaluate team performance regularly.
• Coordinate between design, sales, and logistics teams for seamless operations.

Compliance & Reporting

• Ensure adherence to jewellery certification, hallmarking, and local regulations.
• Maintain data confidentiality and generate detailed operational reports for management.

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Qualifications & Experience:

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• GIA (Gemological Institute of America) certification or equivalent qualification in Gems, Diamonds, or Pearls is mandatory.
• Minimum 10 years of experience in luxury jewellery operations, including gems and pearl segments.
• In-depth knowledge of gem grading, pearl classification, and jewellery quality standards.
• Experience in premium or high-value retail environments (jewellery, watches, or fashion).
• Proficiency in inventory management and ERP systems.
• Excellent communication, leadership, and client-handling skills.
• Bilingual (English and Arabic) preferred.

Job Types: Full-time, Permanent

Pay: BD1,000.000 - BD1,500.000 per month