Jira Administrator - Mammoth-AI

Our client Mammoth-AI is looking for Jira Administrator in Lahore.

Job Description:

Key Responsibilities

• Configure and administer Jira Software (Scrum and Kanban projects), including workflows, boards, issue types, schemes, and permissions
• Design and manage Jira Service Management environments, including request types, portals, SLAs, queues, customer permissions, and knowledge base integrations
• Implement and maintain advanced automation using Automation for Jira to streamline workflows and reduce manual effort
• Develop and maintain custom scripts using Groovy (ScriptRunner) for advanced use cases, including listeners, scripted fields, workflow conditions, and validators
• Administer and optimize Tempo Timesheets, including time tracking configuration, reporting, accounts, and integration with Jira workflows
• Manage and configure custom fields, screens, field configurations, and screen schemes to ensure consistency and usability across projects
• Design and maintain scalable workflow architectures aligned with business processes and governance standards
• Configure and manage permission schemes, security levels, and access controls in line with organizational policies
• Perform Jira instance setup and administration for both Jira Cloud and Jira Data Center, including initial configuration, migration support, and environment optimization
• Integrate Jira with external systems such as Confluence, CI/CD tools, and third-party applications
• Monitor system performance, identify bottlenecks, and implement improvements for scalability and reliability
• Provide end-user support, training, and documentation for Jira processes and best practices
• Maintain audit readiness by ensuring proper documentation, change tracking, and configuration management
• Collaborate with stakeholders to translate business requirements into Jira configurations and automation solutions
  
  
  

Required Skills And Expertise

• Strong hands-on expertise in Jira Software (Scrum and Kanban) project configuration and administration
• Deep experience with Jira Service Management, including SLA design, portal configuration, and service workflows
• Advanced proficiency in Groovy scripting using ScriptRunner
• Strong experience with Automation for Jira (complex rules, triggers, conditions, branching logic)
• Extensive experience with Tempo Timesheets and time tracking configurations
• Proven ability to configure and manage Jira Cloud and Data Center environments
• Strong understanding of Jira architecture, including schemes, workflows, and configuration dependencies
• Experience with user and permission management in enterprise environments
• Ability to troubleshoot complex Jira issues and provide structured solutions
• Strong communication skills with the ability to work with both technical and non-technical stakeholders