JIRA & Atlassian Administration Manager

Key Responsibilities

• Administer and maintain JIRA projects, workflows, screens, custom fields, user roles, permissions, and system

configurations.

• Support departmental teams in designing JIRA workflows that reflect business processes for SDLC, CAB, PMO, QA, and

Service Management.

• Collaborate with governance and quality teams to implement traceable, audit-ready setups aligned with ITQMS and

delivery standards.

• Build and manage custom dashboards and advanced filters (JQL) for team-level and executive reporting.
• Integrate JIRA with Confluence, Bitbucket, and Power BI for end-to-end tracking and reporting.
• Automate tasks using JIRA Automation, ScriptRunner, or REST API for notifications, field updates, and ticket transitions.
• Manage plugin installations and evaluations, ensuring compatibility, license compliance, and platform stability.
• Train and support users across business and technical units on efficient JIRA usage, best practices, and self-service reporting.
• Coordinate with hosting/infra teams for system upgrades, backups, and performance monitoring.
• Maintain proper documentation for configurations, processes, and governance usage guidelines.

Requirements

QUALIFICATIONS

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field.
• Strong understanding of Agile, DevOps, and IT delivery lifecycle tools and practices.

Experience

• 7–10 years of IT experience, with 3–5 years in Atlassian administration, ideally in enterprise or regulated environments.
• Proven experience in managing Atlassian platforms across multiple departments or functional teams.

Technical Skills

• JIRA Administration: Expertise in configuring projects, custom workflows, screens, permissions, issue types, and automation rules.
• JQL (JIRA Query Language): Advanced ability to build and manage filters for dashboards, boards, and reports.
• Confluence Integration: Skilled in integrating and managing Confluence spaces for documentation, knowledge bases, and meeting

logs.

• Power BI Integration: Ability to connect JIRA with Power BI for real-time reporting on KPIs, SLAs, and project performance

metrics.

• Scripted Automation: Familiarity with ScriptRunner, REST API integrations, or Automation for JIRA for workflow automation.
• Marketplace Plugins: Working knowledge of tools such as Xray (test management), BigPicture (project portfolio), and Tempo (time

tracking).

• Bitbucket/CI Tool Integration: Experience in integrating JIRA with Bitbucket or other Git repositories for DevOps pipelines and

traceability.

• Cloud & On-Prem Atlassian Support: Experience with Atlassian Cloud and/or Data Center deployments, including upgrades and migrations.

Leadership Skills

· Cross-Functional Collaboration: Proven ability to work with PMO, QA, ITSM, DevOps, and Business Teams to ensure platform alignment with process needs. · Platform Governance: Ability to define and enforce usage standards, project templates, and configuration baselines across departments. · Process Optimization: Leads the effort to continuously improve JIRA usage to support agility, reporting accuracy, and operational transparency · User Enablement: Skilled at training users, creating documentation, and enabling teams to adopt JIRA and Confluence effectively. · Stakeholder Engagement: Comfortable interacting with mid-to-senior level stakeholders, converting requirements into scalable solutions.

Preferred Certifications

• Atlassian Certified JIRA Administrator (ACP-100) – Strongly preferred
• Atlassian Certified Agile Development with JIRA (ACP-300) – Adds value for Agile/DevOps alignment
• ITIL® v4 Foundation – Helpful for managing JIRA Service Management (JSM) and ITSM alignment
• Microsoft Power BI Data Analyst (PL-300) – Useful for advanced reporting and data modeling
• Scrum Master or SAFe Practitioner – Desirable for Agile/Scaled Agile environments

Key Competencies

• Analytical Thinking: Able to translate process gaps and operational needs into actionable JIRA configurations and reporting views.
• Detail-Oriented: High attention to data accuracy, configuration integrity, and consistency in project setup and reporting.
• Problem Solving: Skilled in identifying JIRA-related inefficiencies and implementing scalable solutions across multiple teams.
• Service Mindset: Supportive of internal users with troubleshooting, training, and enhancement requests.
• Governance-Oriented: Aligns tool usage with internal controls, audit requirements, and IT governance standards (e.g., ISO,

CMMI).