Jira Business Analysis, Senior Analyst (Business Analysis, Senior Analyst)

Summary

The MIL Corporation is seeking a Jira Business Analysis, Senior Analyst (Business Analysis, Senior Analyst) to support a Federal Government client in Charleston, SC. This senior-level role focuses on designing and optimizing Jira projects, workflows, and automations to enable efficient business processes across a portfolio of applications and projects. Experience with Jira Service Management (JSM)—including request types, SLAs, and customer portal design—is a plus.

This position currently requires an on-site schedule. Schedule is subject to change based on company/contract requirements.

Responsibilities

Workflow & Automation Design

• Design and document complex workflows and process maps using Visio (or similar tools) to align with business requirements and best practices.
• Build and maintain Jira automations and advanced JQL queries to streamline processes, reporting, and cross-team visibility.
• Collaborate with the central Jira administration team to ensure configurations and automations support stakeholder needs.

Stakeholder Collaboration & Requirements Gathering

• Engage with senior project managers, product owners, and other stakeholders to capture and document requirements for new or improved workflows and automations.
• Analyze existing Jira and, when applicable, JSM usage to recommend improvements that enhance efficiency, reporting, and scalability.
• Provide training and create user guides for new or updated processes, automations, and—if present—service desk portals or knowledge base integrations.

Governance & Continuous Improvement

• Lead governance efforts for change control, risk management, and consistency across projects and teams.
• Identify and implement best practices for Jira and, where beneficial, JSM features such as customer portals and knowledge base integration.
• Produce senior-level status reports and metrics to track project health, SLA performance (if JSM is in scope), and overall tool effectiveness.

Travel

Up to 10% domestic travel, as needed

Required Qualifications

• 5+ years’ experience working with Jira (or comparable issue-tracking/service-management platforms) in an Agile environment.
• Proven expertise creating Jira automations and writing advanced JQL queries.
• Strong understanding of Scrum, Kanban, and Agile principles.
• Proficiency with Microsoft Office tools, including Visio for workflow design.
• Excellent analytical, communication, and stakeholder-engagement skills.

Desired Qualifications

• Familiarity with Jira Service Management capabilities such as request types, queues, SLAs, and customer portal design.
• PMP or CAPM certification.
• Experience with reporting tools such as Power BI.

Education

Bachelor’s degree in Computer Science, Information Technology, or a related field—or equivalent practical experience.

Clearance

Ability to obtain a Top Secret clearance

Compensation

The MIL Corporation values your contributions and offers a range of benefits to support your overall well-being. We are pleased to offer a comprehensive range of benefits to our full-time employees which include health, life, disability, and retirement plans, as well as paid time off, opportunities for professional growth and tuition assistance. Additional benefits and incentives may also apply, which will be communicated during the hiring process.

For this position, the projected compensation range is $67,074 - $100,612 per year. This estimate represents the typical salary range and is just one part of MIL’s complete compensation package. Final salary for this position is determined based on factors such as individual qualifications, education, experience, and contractual limitations. Learn more on the MIL Careers page.

Why MIL?

The MIL Corporation (MIL) is a dynamic workforce of industry professionals who deliver world-class solutions in cyber, engineering, financial management, and information technology – and we are looking for candidates like you! Whether you’re fresh out of college, the military, or well into your professional services career, MIL has great job opportunities that might be a great fit.

Here at MIL, we pride ourselves on the family-like environment instilled amongst our team. Our employees love working here, and it truly shows through our various recognitions & awards. Some of our most recent awards include:

• 2021-2024, Top Workplaces USA award (Energage)

• 2017-2024 Top Workplaces Award, Greater Washington Area (The Washington Post)

• 2018-2025 Certified Great Workplace, Great Place to Work®

  • 2021 - 2024, Best Workplaces in Consulting & Professional Services™

  • 2021 Fortune Best Workplaces for Millennials™

  • 2018 Fortune, Great Place to Work: Best Place to Work for Diversity

• 2020- 2024, 2017, Top Workplace Award, South Carolina (Greenville Business Magazine, Columbia Business Monthly, and Charleston Business Magazine)

• 2024 Patriot Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense

• 2022 Freedom Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense

• 2018, Above & Beyond Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense

If your goal is to help the federal government deploy leading technologies, improve financial management, or defend the nation in cyberspace, MIL welcomes you. Become a part of something greater, where you, the people, make the difference.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.