Job Requisition: R-125496 Insurance and Senior Services Coordinator

Franciscan Health Indianapolis Campus

8111 S Emerson Ave Indianapolis, Indiana 46237

We’ve all had good customer service experiences. Often these people make the difference in you wanting to become a repeat customer and recommending a store or restaurant – or hospital or doctor – to your friends and family. Our Insurance and Senior Services Coordinator succeed in providing good customer service. They provide assistance, information, education, and support, efficiently and pleasantly. They thrive on helping each patient, knowing they did their best and helped someone. It’s not the job for everyone – because not everyone has what it takes.

The Insurance and Senior Services Coordinator has dual responsibilities for Franciscan Insurance Services and the Senior Promise Program. As a licensed insurance agent, this role provides education, support, and delivery of Insurance services, including enrollment into senior-related insurance products.

The Senior Promise program provides resources and education to older adults within our community. This position works with Franciscan staff, local businesses, and Senior Promise members to provide impactful programs. The Coordinator monitors operational processes and works with departmental managers to ensure the effective delivery of benefits and programs.

WHO WE ARE
With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve.

WHAT YOU CAN EXPECT

• In-Person position.
• Working hours 7:30AM to 4PM. Mon to Fri (no weekends/no holidays).
• Enrolls clients into senior-related, individual insurance policies, including Medicare Supplement, Medicare Advantage, prescription drug plans, life, hospital indemnity, and dental.
• CRM Database
• Maintains agency management database and membership database for insurance clients and Senior Promise members.
• Client Support
• Offers support and resolves customer questions and concerns. This position communicates with the department manager and other departments to resolve issues ensuring the successful control of delivery and quality of program benefits and services.
• Event Planning
• Plans and develop various Senior Promise programs. Works with internal and external vendors to coordinate various social and educational events.
• Customer/Membership Support
• Serves Senior Promise by phone, electronically, or in person in order to answers inquiries.
• Liaison and Building networks
• Connects with local businesses to increase Franciscan Health visibility and discuss partnership opportunities in order to increase the value of the benefit offerings within the Senior Promise Program.
• Data Management
• Provides assistance with statistical data and reports related to program operations for both Senior Promise and Insurance Services to department Managers.
• Training and Education
• Presents Medicare educational presentations across Franciscan facilities and the communities served by Franciscan Health.
• Process Improvement
• Confers with appropriate Department Managers to suggest process improvements in order to maintain peak productivity, and to streamline methods and operations.
• Quality Assurance
• Monitors and assesses operational processes to ensure quality standards are met and the effective delivery of benefits
• Job is M-F 7:30am-4:00pm. Must work 2x's per week at Mooresville Hospital

QUALIFICATIONS

• Required High School Diploma/GED
• Required within 60 days of hire Life and Health Insurance License
• Preferred AHIP Certification Requirements
• Preferred Bachelor's Degree
• Preferred 5 years Customer service, medical billing, collections and Medicare insurance counseling

Never or Rarely

JOB RANGE:

INCENTIVE:

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.

Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.