Join our Customer Service Team as a Service Coordinator & Dispatcher

Caliber Equipment Inc. is looking for a customer service associate to join our Richmond, VA office team. In our Service Coordinator and Dispatcher role you will be working with our road technicians to dispatch service requests and breakdown calls while coordinating with our third-party service network to arrange service for non-local customers.

This position requires a high level of attention to detail, a strong work ethic, the ability to multitask, and the ability to problem solve. This is a full time position with great benefits, M-F, 8:00AM-4:30PM, no weekends.

Who We Are:

Caliber Equipment Inc., is a small progressive company with 25+ years of success. We specialize in Commercial and Industrial Floor Care Equipment including sales and service along with our refurbishment shop. We are an industry leader within the Mid-Atlantic Region and wouldn't be here today without our team, which includes office staff who have been with us for 15 years and counting, reflecting the type of company we are.

Who You Are:

A team player who is great at what you do and not afraid to ask for help when you need it. You work hard and expect to be rewarded for that. You take pride in your work and want to be surrounded by a team who feels the same. You have customer service experience and communicate clearly, and know your way around a computer.

Responsibilities:

- Daily check-ins with road techs to go over their schedules and keep them on track for their weekly goals.

- Work Order/Service Ticket creation and customer set-up. You will take all service calls and insure our customers are added to our system and their tickets are assigned to the appropriate technician.

- Work Order/Service Ticket reporting. You will run weekly reports to make sure service tickets are being properly handled and closed in a timely manner.

- Outside Service Dispatching. Work with our third-party service network to arrange service calls for our non-local customers.

- Preventative Maintenance Tickets. Dispatch our monthly PM tickets to technicians while maintaining a current schedule for each customer, including coordinating with our sales team when PMs come up for renewal.

What You'll Bring:

- A positive/career-minded attitude and a willingness to learn.

- A clear communication style, both verbally and via email.

- 3 years of previous dispatching experience. Bonus points if you've worked with Quickbooks Desktop and their dispatching module, Corrigo Field Service.

What You'll Get:

- Competitive Entry Level Pay at $18-$20, more experienced candidates will have commensurate salary.

- Flat yearly PTO that is reloaded on Jan 1st of each year, pro-rated for those that join us partway through the year. No "earn as you go" or "vacation vs sick days", your PTO hours are yours to use when you need them.

- Holidays: Caliber has 10 paid holiday days throughout the year outside of our PTO hours.

- Comprehensive medical, dental, and vision coverage for you and your family.

- 401k with an employer match.

- Life insurance.

- Optional disability insurance.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Ability to Relocate:

• Mechanicsville, VA 23116: Relocate before starting work (Required)

Work Location: In person