Jr. Analyst, Application Support

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What we offer:

Group Summary:

Job Introduction:

We are seeking a dedicated Jr. Application Support analyst to join our team. In this role, you will be at the forefront of ensuring the stability and reliability of our IT services by promptly identifying, managing, and resolving incidents that impact business operations. You will work closely with technical teams, vendors, and business stakeholders to restore normal service functions quickly, minimize disruptions, and prevent recurrence through effective root cause analysis and continuous improvement efforts. Your expertise will be instrumental in maintaining high service availability and supporting our organization’s operational excellence.

Major Responsibilities:

• Deliver high quality customer support via phone, email, chat and from Business

• Provide product-related technical assistance to global customers.

• Troubleshoot and provide local license support, including installation, configuration, and deployment of licenses and Engineering tools

• Record events and problems and their resolution in logs

• Follow-up and update customer status and information

• Diagnose and resolve hardware problems, maintenance, and troubleshooting of workstations, servers, and other related hardware

• Collaborate with internal teams and vendors for issue resolution and support escalation

• Maintain documentation of support activities, configurations, and troubleshooting procedures.

• Open and manage support tickets for Vendor & License Management (LM), Open LM, Planview and hardware-related issues with internal teams.

• Ensure ITGC / TISAX Compliance.

Knowledge and Education:

• Education: Bachelor’s degree in computer science or a similar field

• ITIL certification.

• Microsoft Certification is desirable.

• Experience with customer service ticketing software a plus

Work Experience:

• 3 – 5 years of work-related experience

Skills and Competencies:

• Strong problem-solving skills and technical troubleshooting ability.

• Ability to handle multiple support tickets efficiently

• Experience with hardware components, installation, maintenance, and diagnostics

• Strong customer service orientation

• Proven experience in IT Operations processes and ITIL

• Proven experience in end-user support

• Proven experience with Office365 tech support.

• Experience with setup, troubleshooting, and deployment of Windows / Linux devices

• Extensive knowledge of Active Directory, Group Policy, and Organizational Units

• Excellent written and oral communication skills

• Ability to effectively prioritize and execute tasks in a high-pressure environment

• Ability to communicate ideas to technical and non-technical audiences

• Highly self-motivated and directed

• Experience working in a team-oriented, collaborative environment

• Extensive experience with core software applications, knowledge of Matrix42 or ServiceNow would be an advantage.

Awareness, Unity, Empowerment:

At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.

Notice regarding the use of AI:

As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system.

These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team.

Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.

If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.