Junior AI Engineer

1. Application Development

• Develop, enhance, and maintain Dialogflow / CCAI solutions, including both structured Dialogflow agents and AI-enabled playbooks.
• Design and implement backend services using Node.js, REST APIs, SQL, and JSON.
• Develop frontend and middleware components using HTML, JavaScript, and UI/UX best practices.
• Manage shared global variables and objects in high-volume, high-concurrency applications.
• Implement secure authentication mechanisms including JWT and OAuth.

2. Cloud & DevOps

• Configure, manage, and optimize GCP and Dialogflow environments, including environment variables and migration strategies.
• Set up and maintain databases (MySQL / DBMS) and integrate with reporting and analytics tools (e.g., Looker).
• Implement and manage CI/CD pipelines using GitHub (or similar), ensuring modular, multi-developer friendly codebases.

3. Testing & Quality Assurance

• Monitor system behavior, errors, and performance metrics to drive continuous improvement.
• Design and execute automated testing for web (OLS), backend, and voice-based systems, including regression and stress testing.
• Implement Virtual Assistant testing using phone dialing appliances and recorded voice inputs.
• Monitor and support integrations with third-party platforms such as Dentrix, EzText, and phone number lookup services.

4. Business Operations & Call Center Quality

• Analyze call flows to identify no-match phrases, disconnects, and dead-end conversations, and tune Dialog flow accordingly.
• Implement monitoring solutions to detect and reduce AI hallucinations, ensuring grounded, coherent, and customer-friendly conversations.
• Continuously improve Virtual Assistant (VA) performance to meet call center quality and operational standards.

Required Skills & Qualifications

• Proven experience working in Google Cloud Platform (GCP) environments.
• Strong expertise in Dialogflow / CCAI development and maintenance.
• Proficiency in Node.js, REST APIs, SQL, and JSON.
• Strong frontend development skills using HTML and JavaScript.
• Experience managing secure, high-concurrency applications.
• Hands-on experience with JWT and OAuth authentication.

Preferred / Bonus Skills

• Experience with AI / Gemini prompting and Vertex AI API integrations, including fine-tuning models for Virtual Assistants or contact center support.
• Experience building, customizing, or integrating Speech-to-Text (STT) models or third-party STT engines.

Job Type: Full-time

Ability to commute/relocate:

• Islamabad: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Can you easily commute to Naval Anchorage Islamabad?
• This is an onsite role from 07PM to 04AM from Monday to Friday. Can you manage work schedule?

Location:

• Islamabad (Required)

Work Location: In person