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Junior Business Analyst

Committed to providing life insurance solutions since 1969 in the United States and globally since 1975, Citizens, Inc. is a publicly traded company (NYSE: CIA) that has maintained a listing on the New York Stock Exchange since 2002. Operating through our insurance subsidiaries, we strategically offer traditional insurance products in niche markets to capitalize on competitive advantages. With a dedicated team of employees located in Austin, Louisiana and a global network of agents, our reach extends to Latin America, Central America, and Asia.

Job Title: Junior Business Analyst
Job Type: Full-Time
Reports To: Senior Business Analyst

Job Summary

The Junior Business Analyst plays a critical role in bridging operational and sales initiatives and the successful execution of PMO-driven projects. This role ensures that improvement requests are organized into structured projects, tracked to completion, and supported during post-launch “hyper care” to drive smooth adoption. By coordinating across operations, sales, and IT, the associate helps ensure initiatives are delivered efficiently and effectively and that business users receive the support needed after deployment.

This is a highly analytical and strategic role that requires strong research capabilities, cross-functional collaboration, and the ability to translate complex data into clear, impactful recommendations.

Key Responsibilities

1. Project Coordination

Gather, organize, and document operational and sales requests for process or system improvements.
Assist in defining the project scope, timelines, and deliverables for new initiatives.
Support cross-functional project meetings and ensure action items are tracked and completed.

2. Implementation Support

Assist with the execution of projects, ensuring alignment with operational and sales goals.
Provide coordination between business stakeholders and IT teams to clarify requirements and resolve issues.
Track project milestones and escalate risks or blockers as needed.

3. Hyper-care and Post Implementation

Support IT and business teams during post-project hyper-care, ensuring issues are logged, prioritized, and resolved quickly.
Monitor adoption of new tools and processes, gathering feedback from users.
Assist in preparing post-implementation summaries and lessons learned.

4. Cross-Functional Collaboration

Partner with Sales, Operations, and IT to align priorities and support execution.
Develop clear, organized requirements for future or current projects.
Contribute to continuous improvement by recommending process enhancements.

Qualifications

Bachelor’s degree in business administration, Information Systems, or a related field (or equivalent experience).
2–4 years of experience in project coordination, business operations, or IT support.
Strong organizational and problem-solving skills.
Excellent communication skills and ability to work across functions.
Familiarity with project management tools and processes is a plus.
High attention to detail and analytical rigor.
Experience working in or with sales, marketing, or product teams is a plus.
Familiarity with Latin American and Asian markets and business practices is a plus.
Proficiency in English; Spanish, Portuguese, Mandarin or other regional languages are a plus.

Key Success Factors

Organized: Keeps tasks and timelines on track.
Collaborative: Works effectively with both business and technical teams.
Adaptable: Comfortable shifting between planning and hands-on support.
Detail-Oriented: Ensures requests and issues are fully documented and resolved.
Service-Oriented: Focused on enabling end users and teams to succeed.

BENEFITS (the fun stuff)

As an employee of Citizens, we promise you the opportunity to make a meaningful difference in the lives of our customers, communities, and one another. We believe in fostering a culture of camaraderie, where your ideas are valued, and collaborative efforts drive innovation. Our commitment to rewarding work extends beyond professional growth to recognize your individual contributions and achievements.

We take a complete approach to our employees' well-being. Our benefits package includes medical, dental, vision, short-term and long-term disability, AD&D, group term life insurance, and a matching 401k to secure your financial future. Our benefits plan allows for Virtual Visits and access to our Employee Assistance Program, showcasing our commitment to your health and work-life balance. Enjoy the added perks of generous Paid Time Off and holidays, ensuring you have the time to recharge and savor life outside of work. Join us and embrace a workplace that values not only your professional growth but also your personal fulfillment.

At Citizens, our employees and customers are at the heart of everything we do. Our success as a company begins with our team of employees and departments to service our customers. That's why we strive to create an environment where employees are equipped and challenged to reach their full potential.

Citizens is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender identity, national origin, age, disability, or veteran status. We are committed to fostering a diverse and inclusive workplace where every individual is valued, and all qualified applicants are encouraged to apply.

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