Junior Business Analyst - CONNECTICUT APPLICANTS ONLY (IN PERSON POSITION)

Description:

Join a Team That Runs on Data, Process, and Execution

At ENCON Heating & A/C, we don’t just install and service HVAC systems—we build systems and processes that drive a high-performing operation. We’re looking for a Junior Business Analyst to help us improve how our business runs day-to-day by working at the intersection of operations, data, and technology.

If you enjoy solving problems, working with data, and making a real impact on how a business operates—from the office to the field—this role is for you.

What You’ll Do

You’ll play a hands-on role in improving how our teams operate by supporting systems, processes, and data across the organization. This is a Connecticut based role, no relocation offered.

Analyze & Improve Processes

Evaluate current workflows to identify inefficiencies and areas for improvement
Document and map business processes across service, install, sales, and accounting
Help implement improvements that make work faster, easier, and more accurate

Support Core Business Systems

Provide day-to-day support for platforms like ServiceTitan (preferred experience)
Troubleshoot user issues and help resolve system-related challenges
Assist with testing and rollout of new features and system updates

Work with Data & Reporting

Build and maintain reports using Excel and Power BI
Support KPI tracking and operational reporting for leadership
Perform data validation and cleanup to ensure accuracy across systems

Partner with Operations

Work closely with technicians, dispatchers, and managers to understand real-world challenges
Help ensure accurate setup and use of work orders, estimates, and invoices
Support improvements that enhance both employee and customer experience

Support Projects & Change Initiatives

Assist with system improvements, integrations, and process changes
Help track progress and support execution of key initiatives
Contribute to training and documentation for new processes
Requirements:

Required Skills & Experience

Strong analytical and problem-solving skills
High attention to detail and accuracy
Strong communication skills—comfortable working with both office and field teams
Proficiency in:
Microsoft Excel (data analysis, formulas, organization)
Power BI (or strong interest in learning)
PowerPoint (presenting insights clearly)
Ability to learn quickly and adapt in a fast-paced environment

Nice to Have

Experience with ServiceTitan or similar field service/ERP platforms
Exposure to CRM or financial systems (Salesforce, Sage Intacct, etc.)
Experience with process mapping or workflow tools
Familiarity with automation tools (Power Automate, Zapier)

Why This Role is Different

You won’t just build reports—you’ll help fix real operational problems
You’ll work directly with the field and leadership, not just behind a desk
Your work will impact everything from job execution to financial accuracy
You’ll gain hands-on experience with systems, data, and process improvement

What Success Looks Like

Cleaner, more reliable data across systems
More efficient workflows for field and office teams
Better reporting and visibility for leadership
Fewer errors impacting payroll, job costing, and customer experience

Compensation & Benefits

$27-$30/hr

Eligibility Requirements:

• Employment/education will be verified.

• Applicants must be currently authorized to work in the United States on a full-time basis.

• Encon is a drug free workplace and requires post-offer pre-employment drug testing.

Our Culture

At ENCON, we operate with a simple mindset:

Excellence, Not Excuses.

We take care of our people, expect ownership, and value individuals who want to grow and make an impact.

If you’re looking for a role where your work actually improves how a business runs—apply today.

Encon Heating & AC complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Encon Heating & AC does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

CT LIC # HTG-0386317-S1

Putnam NY LIC# 31097

Westchester NY LIC # WC-33774-H21

MEC # 1093

AA/EOE

#EN