Junior Case Manager Legal Service

About RPC Group

RPC Group assists clients in resolving unwanted timeshare and solar contracts. Our team works directly with resorts, lenders, solar companies, and servicing departments to negotiate contract terminations and guide clients through the process of exiting these agreements.

We are seeking a Bilingual Junior Case Manager (English/Spanish) to support our case management team by assisting with client communication, case tracking, documentation, and administrative support.

This position is ideal for someone who is organized, professional, detail-oriented, and comfortable

working with clients regarding financial and contractual matters.

Responsibilities

● Communicate with clients by phone and email in English and Spanish

● Provide case updates and return calls within 24–48 hours

● Maintain organized digital and physical case files

● Enter and update client information in the CRM system

● Document all case activity and communications

● Draft professional emails, letters, and client correspondence

● Track case progress and follow up on outstanding documents

● Forward correspondence received from resorts, lenders, or solar companies

● Coordinate updates with Senior Case Managers

● Assist with administrative tasks related to active cases

Qualifications

● Bilingual English / Spanish – REQUIRED

● Previous office or administrative experience

● Experience using CRM systems or case management software

● Strong written and verbal communication skills

● Excellent organization and time management skills

● Ability to manage multiple cases simultaneously

● Proficiency with email, spreadsheets, and document management

● Professional phone etiquette and customer service skills

Preferred Experience

● Case management

● Paralegal, legal assistant, or legal office experience is a plus

● Contract administration

● Collections or financial services

● Customer service in a professional office environment

What We Value

We are looking for someone who is:

● Professional and dependable

● Highly organized

● Detail-oriented and able to follow structured processes

● Comfortable speaking with clients

Pay: $20.00 - $25.00 per hour

Work Location: In person