Junior Customer Relations Officer

Job Purpose

The Junior Customer Relations Officer is responsible for managing customer interactions across multiple channels, ensuring smooth online order processing, accurate documentation, and proactive support for e-commerce and marketing initiatives. This role is key to strengthening customer satisfaction, supporting order fulfilment, and maintaining alignment across operations, logistics, and creative teams.

Key Responsibilities:

Customer Support & Communication

• Respond to customer inquiries via email, chat, social media, and phone in a timely and professional manner.
• Provide product information, recommendations, and upselling opportunities to enhance the customer experience.
• Handle complaints promptly, ensuring effective solutions and escalating complex cases when necessary.
• Manage the end-to-end customer journey including order placement, delivery follow-ups, returns, and refunds.
• Build strong relationships by delivering professional, friendly, and personalized service.
• Record and track customer interactions in CRM or support systems, ensuring timely resolution.
• Monitor customer satisfaction, gather feedback, and suggest improvements to enhance the e-commerce experience.
• Support promotional campaigns and product launches by assisting customers with related inquiries.
• Collaborate with logistics, operations, and marketing teams to address customer concerns and improve service.
• Ensure compliance with company policies, service standards, and data protection guidelines.
• Prepare and submit regular reports on customer service performance, highlighting key areas for improvement.

Order Management & Documentation

• Prepare and process online orders, including invoice printing and documentation.
• Manages order tracking, returns, and exchanges to ensure accuracy and timeliness.
• Coordinate with the logistics team for on-time order fulfilment.
• Process both local (Quiqup) and international (DHL) shipments.
• Maintain accurate records for reporting, auditing, and performance analysis.

Qualifications & Skills

• Bachelor’s degree or diploma in Business Administration, Marketing, or a related field.
• 1–2 years of experience in customer service, e-commerce, or sales coordination.
• Strong communication skills (verbal and written).
• Basic e-commerce knowledge (Shopify platform preferred).
• Familiarity with Meta Business Suite (Facebook/Instagram management).
• Ability to develop creative social media ideas to support campaigns.
• Experience with Linktree or similar digital tools.
• Strong customer focus with excellent interpersonal skills.
• High attention to detail, accuracy, and problem-solving ability.
• Proactive mindset – able to anticipate needs, identify solutions, and take initiative without waiting for instructions.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Comfortable using WhatsApp marketing Tool and AI platforms for efficiency.
• Strong organizational skills with the ability to multitask in a fast-paced environment.

Why Join Us?

• Competitive salary and benefits.
• Opportunity to work with a dynamic team in a growing industry.
• Career growth and professional development.

To apply, please send your CV to [princess@bycypher.com] with the subject line "Junior Customer Relations Officer Application".

Job Type: Full-time

Pay: AED3,000.00 per month

Application Question(s):

• Have you previously worked with Shopify or another e-commerce platform? (Yes/No)
• This position requires proactiveness. Can you share an example where you took initiative to solve a problem without being asked? (Short answer)
• Expected salary range.
• Availability to start (Immediately / 2 weeks / 1 month).
• Are you familiar with using Meta Business Suite (Facebook/Instagram management)? (Yes/No)
• The role requires handling customer complaints and escalations. Can you share a specific example of a time when you managed a difficult customer situation? What was the issue, how did you handle it, and what was the outcome?