Junior Fleet Dispatcher

About Us:

PTN is a leading logistics and supply chain company known for delivering innovative and high-performing solutions to businesses of varying sizes, from local enterprises to multinational corporations. Established as a pioneer in PAKISTAN, PTN operates an extensive logistics and supply chain network spanning the entire country. The company is dedicated to ensuring the seamless flow of supply chains, enabling customers to achieve operational efficiency. PTN prides itself on offering reliable and tailored services that address the unique needs of its diverse clientele.

About the Role

The Dispatcher will be responsible for managing day-to-day truck movement across Pakistan, coordinating with drivers, customers, workshops, and internal teams.

This role ensures efficient trip execution, timely deliveries, safety compliance, and real-time monitoring of all assigned vehicles.

Key Responsibilities

1. Trip Planning & Allocation

• Assign trucks/trailers to loads based on availability, route, and vehicle type.
• Plan Karachi–Lahore, Lahore–Islamabad, Karachi–Quetta, and other national routes.
• Ensure load documents (Bilti, POD, Gatepasses) are provided to drivers before departure.
• Cross-check trip feasibility (driver availability, vehicle condition, route restrictions).

2. Driver Coordination & Monitoring

• Maintain real-time communication with drivers throughout the journey.
• Ensure drivers follow assigned routes, speed limits, and rest rules.
• Manage HSEC compliance (Helmet, Safety Vest, speed regulations).
• Handle driver issues: breakdowns, delays, police checks, weight station issues.

3. Control Room Tracking (SCADA / GPS Systems)

• Monitor live GPS tracking for all assigned vehicles.
• Respond to alerts: route deviation, long stop, over-speeding, fuel drain, asset vibration.
• Escalate security issues or “high-risk route” situations.
• Ensure 24/7 tracking visibility for customers and operations team.

4. Customer Coordination

• Share timely ETA updates with shippers/clients.
• Inform clients of delays, breakdowns, diversions, or incidents.
• Maintain professional communication through calls/WhatsApp/email.
• Provide POD updates after delivery.

5. Document & Trip Closure Management

• Collect PODs, delivery receipts, and gate-out slips.
• Update system with trip status (Loaded, In-Transit, Delivered, Empty).
• Coordinate with billing team for invoice preparation.
• Maintain trip sheets, mileage logs, fuel slips, toll receipts.

6. Issue Management & Escalation

• Provide immediate response to:
• Accidents
• Vehicle breakdown
• Driver replacement
• Route blockages
• Security incidents
• Coordinate with workshop, security team, and management for quick resolution.

Required SkillsTechnical Skills

• Experience in logistics, dispatching, RMC operations, or fleet management.
• Familiarity with GPS tracking systems
• Ability to use SCADA dashboards, Excel, WhatsApp Business, and ERP/TMS systems.
• Understanding of Pakistan’s national highways, GT Road, M2, N5, and provincial routes.

Soft Skills

• Strong communication and follow-up skills.
• Ability to work under pressure and handle multiple trips at once.
• Problem solving with quick decision-making.
• Team coordination with operations, customer service, workshop, and billing.
• Professional behavior with drivers and customers.

Qualifications

• Minimum Intermediate / Graduate (Preferably in Supply Chain, Operations, or Logistics).
• 1–3 years of experience in trucking / transport operations preferred.
• Fresh candidates with strong communication may be considered.

Additional Requirements

• Must be flexible for rotational shifts (morning/evening/night).
• Good writing & WhatsApp communication skills.
• Familiar with load planning for trailers, carriers, flatbeds, containers, and car carriers.

Benefits

• Competitive market salary
• Quarterly performance bonuses
• Career growth towards Fleet Supervisor / Control Room Lead / Operations Manager
• Professional training
• Modern dispatch control room environment

Job Type: Full-time

Pay: Rs55,000.00 - Rs60,000.00 per month

Application Question(s):

• Are you able to commute to our Location in Korangi Industrial Area?

Education:

• Bachelor's (Required)

Work Location: In person