Junior IT technician

We are seeking a motivated and customer-focused Junior IT Support Technician to join our team. This position provides first-line technical support to end users, focusing on Windows troubleshooting, basic networking issues, and general problem resolution in a fast-paced environment.

CORE RESPONSIBILITIES

• Provide timely technical support to users via phone, email, chat, remote tools, and in-person assistance
• Troubleshoot and resolve common Windows operating system issues (Windows 10/11)
• Diagnose and fix basic hardware problems (laptops, desktops, printers, peripherals)
• Assist with basic networking troubleshooting (Wi-Fi connectivity, IP addressing, basic TCP/IP, switching, and routing concepts)
• Create, track, and update support tickets in the company’s ticketing system
• Document solutions and maintain knowledge base articles
• Install, configure, and maintain OS and software applications
• Perform user account management (password resets, access requests)
• Escalate complex issues to senior technicians or other teams when necessary
• Work as part of an on-call rotation
• Follow established IT procedures and best practices
• Maintain professionalism and composure while working in a high-pressure support environment
  
  

TECHNICAL SKILL REQUIREMENTS

• Solid understanding of basic Windows troubleshooting (boot issues, driver problems, software conflicts, updates, etc.)
• Good grasp of basic networking principles (IP addressing, DNS, DHCP, Ethernet & Wi-Fi)
• Basic understanding of Microsoft Active Directory, DHCP, DNS, and other Server components
• Experience with cloud platforms, such as Azure, AWS, Google Cloud
• Familiarity with video conferencing hardware and setup
• Experience with remote support tools (TeamViewer, Remote Desktop, etc.)
• Familiarity with ticketing systems
• Some experience with typical desktop and cloud-based office applications, such as Office365, Adobe Acrobat, Docusign, Atlassian JIRA & Confluence
  
  

THE PERSON

• Operates with a high degree of ownership and accountability; treats the environment as their own
• Calm and composed under pressure, with strong situational judgment
• Service-oriented mindset with a high-touch approach to executive and end-user support
• Strong communicator capable of translating technical concepts into clear business language
• Process-driven with a natural inclination toward documentation, structure, and continuous improvement
• Proactive problem-solver who anticipates risk and addresses root causes, not just symptoms
• Comfortable working in a high-expectation, fast-paced environment
• Demonstrates discretion and professionalism in handling confidential information
• Experience operating in top-tier financial services or similarly demanding enterprise environments
• Team-player mentality
  
  

EDUCATION

EXPERIENCE

Bachelor’s degree in IT or related field preferred

1-3 years of IT support or help desk experience (internships or personal projects welcome)

COMPENSATION

The Company offers a competitive total compensation package, including base salary, discretionary bonus, and comprehensive benefits. Salary range: $110,000-130,000, commensurate with experience.

LOCATION

Based in NYC, with occasional travel to other site locations in the Metro NYC area.

We are seeking a motivated and customer-focused Junior IT Support Technician to join our team. This position provides first-line technical support to end users, focusing on Windows troubleshooting, basic networking issues, and general problem resolution in a fast-paced environment.

COMPENSATION

The Company offers a competitive total compensation package, including base salary, discretionary bonus, and comprehensive benefits. Salary range: $110,000-130,000, commensurate with experience.

LOCATION

Based in NYC, with occasional travel to other site locations in the Metro NYC area.

Posted By: John Driscoll