Junior Systems Administrator

Kaniksu Community Health is a non-profit, award-winning Community Health Center that provides integrated, team-based healthcare in north Idaho.

Patients consider us their partner in healthcare, over the course of their life and the spectrum of their health needs. From prevention and wellness to medical, dental, and behavioral health. From pediatrics to geriatrics, we believe that quality healthcare should be accessible, approachable and affordable for everyone. Regardless of how a patient can pay, or the severity of their concerns, we help find solutions. We provide access to comprehensive and integrated multi-disciplinary services through the Patient Centered Medical Home model of care.

But we're not just invested in our patients – we're invested in our people. We know that our overall success is a combined effort, and we therefore strive to provide opportunities for our employees to learn, grow and thrive. We are proud to have built a positive and engaged team with a "family" spirit. Our team members are dedicated and provide a patient centric approach to care and know exactly what we are working on and why, and how their everyday work contributes to successfully achieving this goal.

The benefits of working for KCH include:

• Medical, Dental, Vision, and Life insurance
• Education Assistance and Guided Career Pathways
• 4% 401K employer match
• In-house medical, dental, or behavioral health services
• Year round, affordable on-site childcare at KCH Kid's Club

Are you eager to grow your IT career in a supportive and hands-on environment? We're looking for a Junior Systems Administrator to join our team on-site, where you'll play an essential role in keeping our organization running smoothly.

In this entry-level position, you'll provide technical support and assist with the day-to-day IT operations that power our organization. This is an excellent opportunity for someone with foundational IT experience and a genuine passion for learning and expanding their skills in areas like Microsoft 365, networking, server and cloud administration, and virtualization.

If you're ready to build your expertise, contribute to a collaborative team, and take the next step in your IT career, we'd love to hear from you!

Working under the guidance of the IT Manager, a typical day for the Junior Systems Administrator might include:

• Serve as the first point of contact for IT support requests via phone, email, or ticketing system.
• Troubleshoot and resolve common technical issues related to desktops, laptops, printers, mobile devices, Wi-Fi, etc.
• Perform scheduled visits to additional medical offices for on-site support and service. (Auto milage is reimbursed)
• Assist with user account setup, password resets, and access requests.
• Support staff with Microsoft Office 365 and other standard applications.
• Perform routine system checks, and verifications of backups and continuity of data.
• Document support requests, solutions, and troubleshooting steps.
• Escalate more complex issues to senior IT staff as needed.
• Assist with inventory management of IT equipment and supplies.
• Participate in IT projects and contribute to process improvements.
• Commit to continuous learning and professional development in IT best practices.
• Responsible for relating well to people from diverse ethnic and cultural backgrounds and for having empathy for patients with demonstrated ability to treat them with dignity and respect.

Experience Needed to Land this Gig:

• High school diploma or equivalent required; associate's or bachelor's degree in IT or related field preferred.
• Excellent customer service and communication skills. There is no such thing as over communicating.
• Provide white glove service to our medical staff, so they can focus on what they do best, saving lives!
• Industry certifications (Microsoft, CompTIA, Cisco, etc, are an asset but not required.
• Some prior IT support experience (internship, help desk, or similar role preferred).
• Foundational knowledge of email and Microsoft Teams.
• Basic understanding of computer hardware, operating systems (Windows/macOS), and common applications.
• Familiarity with networking fundamentals (Wi-Fi, Ethernet, VPN, etc.) is an asset.
• Strong problem-solving skills with a willingness to ask questions and learn.

**We're excited to welcome new team members, but please note that we're unable to offer visa sponsorship or relocation assistance at this time.

Work Schedule:

Full Time

No. of Hours/week - 40

4x10s