Kartaca Technical Operations Specialist

At Kartaca, our goal is to create the perfect solutions for our customers. With the business standards that we do not compromise and preferring free software, we work to develop products that make us proud.

We are looking for new teammates who share the same enthusiasm; are curious to learn, willing to add value to what they do, and have work ethics.

The ideal candidate;

has an undergraduate degree in relevant departments such as Engineering, Informatics, Computer Science, and Management Information Systems

has previously worked in operations management and resource management

is proficient in reading, understanding, and speaking English

has a minimum 2 years of experience with Atlassian Jira and Confluence, Google Workspace, and office software

has a minimum 2 years of experience using the Linux operating system as a user

is willing to learn or apply security, redundancy, and continuity criteria in software and system scope

has experience/is interested in learning operations management based on KPI performance criteria and SLA

Job Description

Define requests from customers and turn them into defined tasks by creating a time plan and analysis together with the team

Include tasks in the daily operation plan and manage them in the Kanban model

Plan services developed and managed for internal company use

Make and follow up on the team’s daily planning

Orchestrate the team in sudden problems that arise

Document tools and services and keep them up-to-date

Control the development or configuration of tools and services in accordance with company procedures

Ensure reporting and realization of SLA and KPI criteria within the team