Key Account Assistant Manager

Who Are We

HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.

HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.

Founded in 2017, HALA is currently licensed by the Saudi Arabian Central Bank.

Job Summary: 

At HALA, we’re looking for a Key Account Assistant Manager to support and grow our portfolio of corporate clients. The role focuses on strengthening relationships, identifying growth opportunities, coordinating onboarding and service delivery, and ensuring smooth day-to-day account management in collaboration with internal teams.

Key Responsibilities: 

• Support management of a portfolio of corporate key accounts

• Assist in identifying upsell and cross-sell opportunities

• Prepare account plans, proposals, and pricing documentation

• Coordinate client onboarding and service implementations

• Monitor transaction performance, volumes, and key metrics

• Prepare reports and presentations for client reviews (QBRs/MBRs)

• Follow up on client requests and ensure timely issue resolution

• Liaise with internal teams (operations, risk, product, tech) to support accounts

• Maintain CRM updates, pipeline tracking, and forecasting data

• Support contract renewals and commercial documentation

• Help ensure compliance with KYC, risk, and regulatory requirements

• Contribute to improving client satisfaction and retention

• We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
• We offer highly competitive compensation packages, including the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
• You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.