Key Account Associate

Role Overview
Support the management and growth of key client accounts. Work closely with senior account
managers to ensure smooth communication, timely delivery, and exceptional client experience.
This role is ideal for someone organized, relationship-driven, and eager to grow into a full Key
Account Manager role.

Responsibilities
• Assist in managing day-to-day communication with key clients.
• Support account managers in tracking client needs, deliverables, and open items.
• Prepare account summaries, reports, meeting notes, and follow-up action items.
• Coordinate internally with relevant teams to ensure timely fulfillment of client requests.
• Maintain CRM records, client documentation, and account activity logs.
• Monitor account health metrics, including satisfaction, activity, and engagement.
• Identify early signals of issues, risks, or client concerns and escalate proactively.
• Support account growth efforts by identifying upsell or cross-sell opportunities.
• Contribute to preparing presentations, proposals, and quarterly business review materials.



Requirements

Requirements
• 1–2 years of experience in account management, customer success, account coordination, relationship management, or
sales support.
• Strong communication and interpersonal skills with a client-first mindset.
• Highly organised with excellent follow-up and task-management ability.
• Comfortable working with data, reports, and CRM tools (HubSpot, Jira, Zoho etc.).
• Ability to manage multiple clients and deadlines in a fast-paced environment.
• Detail-oriented, proactive, and committed to delivering high-quality client experience.

Preferred (Nice to Have)
• Experience working with US/EU-based clients.
• Exposure to account management, sales operations, or customer-facing roles.
• Presentation-building skills (Google Slides, PowerPoint).