Key Account Management Specialist Turkey

ID: 575533

Location:
Istanbul, TR

Key Account Management Specialist Turkey

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Role & Responsibilities

Manage and develop a portfolio of key strategic customers, acting as their primary commercial contact.
Build and execute customer‑specific account plans aligned with company commercial strategy and growth targets.
Conduct regular business reviews (MBR/QBR), analyzing customer performance, volume trends, forecasts and profitability.
Identify and drive upsell/cross‑sell opportunities across ocean freight, inland, intermodal and end‑to‑end logistics solutions.
Ensure timely delivery of quotations, manage tenders (RFQ/RFI), and support contract negotiations.
Collaborate closely with internal stakeholders (operations, pricing, CS, finance, logistics teams) to ensure service excellence.
Monitor market dynamics, competitive activity and customer needs to support strategic decision making.
Maintain CRM data accuracy and prepare reports for management on account status and growth opportunities.
Support the commercial team in driving digital adoption (eBusiness tools, online booking, tracking, invoicing).
Handle escalations proactively and ensure high customer satisfaction and retention.

Skills & Requirements

Bachelor’s degree in Business Administration, Economics, International Trade, Engineering, Logistics or related fields.
Minimum 2 years of experience in key account management, sales, commercial roles or customer-facing roles (preferably in shipping, freight forwarding, logistics or transportation sectors).
Strong understanding of supply chain, ocean freight, inland/intermodal solutions is a plus.
Excellent communication, client relationship management and negotiation skills.
Data‑driven mindset with strong analytical and reporting skills (Excel and CRM proficiency).
High sense of ownership, problem‑solving and follow‑through capabilities.
Ability to work collaboratively with cross‑functional teams in a fast‑paced international environment.
Strong time‑management, prioritization and presentation skills.
Fluency in written and spoken English (part of the interview will be conducted in English)

What we offer:
Working in an agile, flexible, digital, and social culture
Flexible working hours,
Working 40 hours a week
Hybrid working
Birthday day off
Breakfast: every Monday morning
Happy hours
Yearly bonus
Transportation
Health insurance (including family members)
Life insurance
Meal Allowance (Pluxee/Monthly)
Employee Assistance Program

During the recruitment process, the personal data you provide in your CV is processed for purposes including contacting you, implementing human resources policies and procedures, managing candidate selection and placement processes, conducting reference checks, and ensuring security. For more detailed information about how your data is processed, please refer to our Employee Candidate Privacy Notice.

We have zero tolerance for inequality and are deeply committed to fostering Diversity, Equity, and Inclusion (DE&I) at every level of our organization. As HR and business partners, we actively drive and support initiatives that build a more inclusive and equitable workplace for all.

Come along on CMA CGM’s adventure !