Key Account Manager

Job Purpose

The Key Account Manager is responsible for maintaining and growing relationships with Naqla’s existing clients . The role ensures client satisfaction, retention, and account growth by providing tailored logistics and transport solutions, while serving as the main liaison between clients and internal teams.

Key Responsibilities

• Client Relationship Management
  
• Act as the primary point of contact for all assigned existing accounts.
  
• Build and nurture long-term partnerships with clients to strengthen loyalty.
  
• Understand client needs and ensure Naqla consistently delivers high-quality service.
  
• Account Growth & Retention
  
• Identify opportunities to expand business with current clients through upselling and cross-selling.
  
• Develop account strategies and action plans to achieve revenue and growth targets from existing clients.
  
• Monitor client performance and proactively address any service gaps or risks to retention.
  
• Operational Support & Issue Resolution
  
• Coordinate with operations, customer success, and finance teams to ensure seamless service delivery.
  
• Resolve client escalations efficiently and maintain a proactive approach to problem-solving.
  
• Track account service levels and ensure contractual agreements are met.
  
• Reporting & Insights
  
• Prepare regular reports on account performance, revenue, and client satisfaction.
  
• Provide feedback to management to support service improvements and strategic decision-making.
  
• Maintain accurate records of client interactions in CRM systems.
  

Requirements

• Bachelor’s degree in Business Administration, Sales, Logistics, or a related field.
  
• 3–5 years of experience in key account management or client success , ideally within logistics, transport, or supply chain.
  
• Strong interpersonal and communication skills with a client-focused mindset.
  
• Proven ability to build trust and maintain long-term relationships.
  
• Strong organizational and analytical skills to monitor account metrics.
  
• Proficiency in CRM systems and MS Office tools.