Key Account Manager

In this role, you have the opportunity to

• Manage the Business Loan Portfolio of Merchants and drive Account Management.
• Drive GMV growth for a High Value Business Product
• Meet and engage with top transacting merchants and share Market level feedback with Leadership to scale Business.

Responsibilities will include

Functional Expertise

• Responsible to manage key merchants
• Responsible for retention of Merchants and cross sales of other products.

Interaction

• Collaborate closely with the sales team to ensure a seamless transition from the sales process to account deployment.
• Liaise with cross functional teams to address requirements, resolve issues etc.
• Collaborate with product team to provide insights and feedback.

Problem Solving

• Develop strategies for product enhancements and innovation.

To succeed in the role

Impact

• Drive month-on-month transaction and GMV growth to contribute in overall company profitability.
• Provide valuable market and product feedback to product team, enabling product enhancement and innovations.

Challenges & Decisions

• Facing market with a target.
• Balancing the diverse needs and expectations of key accounts.
• Identifying and resolving issues and conflicts.
• Collaborating with cross functional teams.

Qualification & Experience (type & industry)

• Minimum 2 years of experience in sales and business development.
• Graduate / MBA with good academic record.
• Proficiency in Microsoft Excel is a added bonus.

Skills & know-how

• Candidates having experience in managing key accounts would be preferred.
• Exposure of working with leadership team.
• Good negotiation, communication and convincing skills.
• Go getter attitude with problem solving skills.
• Strong problem solving and analytical skills.
• Strong stakeholder management & strong project management skills.
• Ability to handle ambiguity in role/ environment.