Key Account Manager

Position Summary: The Key Account Manager – Chennai Region (KAM) will be responsible for managing and nurturing relationships with key regional clients in Chennai and surrounding areas.

The KAM will ensure service excellence, account retention, and regional growth. The role requires a strong customer focus, cross-functional coordination, and a proactive approach to identifying and addressing client needs.

Key Duties

1. Regional Key Account Management & Relationship Building

• Serve as the primary relationship owner for key accounts in Chennai and nearby regions.
• Engage regularly with client stakeholders (Plant Heads, Regional Procurement, Operations Managers, etc.) to understand their needs.
• Ensure timely issue resolution and consistent service delivery in collaboration with on-ground operations teams.
• Conduct quarterly or monthly business reviews with regional clients, focusing on service performance, improvement areas, and local business needs.

2. Regional Insights & Reporting

• Collect service data and customer feedback from regional units to highlight trends and flag concerns to the NKAM.
• Prepare regional account performance reports and assist in developing action plans for service enhancements.
• Monitor NPS, Customer Satisfaction (C-Sat), and other metrics at the regional level and implement corrective actions as needed.

3. Support Growth and Retention Initiatives

• Identify upselling, cross-selling, and renewal opportunities within the assigned accounts.
• Support execution of customized account strategies and ensure alignment with national goals.
• Work closely with sales and service teams to deliver value-added solutions and build long-term partnerships.

4. Internal Coordination & Execution

• Coordinate with internal teams including service delivery, logistics, finance, and operations to ensure high customer satisfaction.
• Provide regular updates and account health reports to the NKAM.
• Support compliance with contract terms, SLAs, and service commitments.

Key Requirements:

• Bachelor's degree in business, Marketing, or a related field (MBA preferred).
• 5–8 years of experience in key account management, client servicing, or operations in a B2B service environment.
• Strong communication and relationship management skills.
• Ability to work cross-functionally and influence without authority.
• Analytical mindset with experience using service and satisfaction metrics.
• Proficiency in MS Excel, PowerPoint, and CRM tools.
• Fluency in English and Tamil.

Preferred Qualifications & Experience:

7+ years of experience in key account management, business development, or customer engagement roles.

Experience in a manufacturing, industrial services, or related sector is preferred.

Strong proficiency in data analysis, CRM tools, and customer analytics.

MBA or equivalent degree in Business, Sales, Marketing, or a relevant field

Languages:

Good spoken and written English

Expected timeframe for selection:

4 Weeks (it is strictly 4 weeks)

Job Types: Full-time, Permanent

Application Question(s):

• Do you have the experience in any of the following industry - facility management, pest control, corporate services, courier and logistics, leasing and rentals, hospitality or integrated service providers? Pls specify which one below.
• Do you have the strong proficiency in data analysis, CRM tools, and customer analytics?
• Whether you have 7+ years of experience in key account management, business development, or customer engagement roles ?

Work Location: In person