Key Account Manager

Job Description

The Key Account Manager (KAM) will be responsible for managing and nurturing relationships with our business clients. You will act as their primary point of contact, ensuring smooth operations, timely communication, and a delightful service experience from booking to final delivery.

The ideal candidate is proactive, detail-oriented, great at communication, and understands logistics operations.

Key Responsibilities

• Build and maintain strong relationships with key business clients.
• Understand each client’s shipping patterns, challenges, and growth plans.
• Serve as the primary liaison for all operational, commercial, and service-related communication.

Account Management

• Manage day-to-day shipments, bookings, and service queries.
• Monitor shipment status and proactively update clients.
• Resolve service issues by coordinating with operations, warehouse, and support teams.
• Ensure clients have a seamless experience from goods arrival to final delivery.

Growth & Revenue

• Identify opportunities to upsell and increase client volume through consistent follow-up.
• Assist clients in understanding solutions like consolidated delivery, DDP services, and Tradeflow Credit.
• Work on revenue targets and monthly volume goals.

Operational Coordination

• Communicate with the fulfillment, dispatch, customs handling, and customer support departments.
• Track client shipments through the complete lifecycle.
• Ensure accuracy in documentation, labels, and delivery instructions.

Reporting & Analysis

• Maintain CRM records and prepare weekly client performance reports.
• Analyze client behavior—volume trends, pain points, and retention metrics.

RequirementsEducation & Experience

• Bachelor’s degree in Business, Supply Chain, Marketing, or related fields.
• Minimum 1–3 years experience in key account management, operations, logistics, or customer success.
• Experience in logistics, e-commerce, freight forwarding, or shipping is a strong plus.

Skills & Competencies

• Excellent communication and relationship-building abilities.
• Strong follow-up and client handling skills.
• Ability to multitask and manage multiple accounts.
• Problem-solving mindset with a “client-first” attitude.
• Proficiency in CRM, WhatsApp Business, Excel/Sheets.
• Knowledge of cross-border delivery or DDP operations is a plus (training will be provided).

Job Type: Full-time

Pay: Rs40,000.00 - Rs50,000.00 per month

Work Location: In person