Key Account Manager

Job Responsibilities:

• Manages relationship of a defined number of Global & multinational customers and prospects in particular sectors (serves as primary contact for the customer; coordinates the account e.g. with related stakeholders)
• Ensures that Key Account activities are aligned with global/regional sector strategy
• Delivers the regional and/or country customer budget by maintaining a healthy pipeline, good contractual performance and proactive thinking
• Works on regional customer initiatives and for implementing global business plan contents
• Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations (Standart Operating Procedures etc )
• Updates Regional Customer Managers and executive sponsors at regular intervals, ensuring they have an awareness of business critical issues
• Executes global/regional sector strategy on country level
• Manages relationship with key stakeholders in global as customer point of contact on country level

Knowledge Skills and Experience:

• Good understanding of consumer & retail sectors in the global forwarding industry and knowledge on DGF product and business models; experience with customers
• Ability to identify customer needs by gathering information and building long-term relationships
• Minimum 5 years global customer management experience & sales background is strongly required
• University degree from related departments
• Good command in English and Turkish both in written and spoken
• Well-developed communication and presentation skills
• Strong analytical skills
• Self-motivated and teamwork oriented
• No military obligation for male candidates