Key Account Manager

Crane Payment Innovations (CPI) makes the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. Have you ever used the self-checkout in a supermarket or retail store? Played the slots at a casino? Maybe you grabbed a drink from a vending machine or paid to park your car. If your answer is a resounding “YES,” then you’ve done so with the aid of one of the 10 million devices installed by CPI. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business‑management software.

At CPI, you will become a valuable part of our culture of inclusion and collaboration, working in partnership with more than 2,500 global associates supporting 110 countries. We want you to make a global impact by joining us as a full-time Customer Experience Manager.

ABOUT THE ROLE

The Key Account Manager, Gaming is a strategic member of the gaming sales team responsible for developing, managing, and growing strategic relationships with gaming operators, OEMs, and distributors. This role focuses on developing account strategies, driving revenue growth, and ensuring customer satisfaction through cross-functional collaboration.

Key tasks and responsibilities include:

• Develop and implement strategic account plans tailored to gaming operators, OEMs, and distributors.
• Build and maintain strong, multi-tiered relationships with casino executives, slot operations teams, and gaming technology stakeholders.
• Identify growth opportunities and collaborate with internal teams to deliver customized solutions that drive value.
• Promote CPI gaming technology using ROI modeling and value‑based selling.
• Represent the voice of the customer to influence product development, service enhancements, and strategic decisions.
• Monitor account performance, track KPIs, and report progress regularly; take corrective action when needed.
• Collaborate cross-functionally with sales, product, support, engineering, and marketing teams to ensure seamless customer experiences.
• Lead contract negotiations and renewals, ensuring alignment with business objectives and customer expectations.
• Analyze market trends and customer feedback to anticipate needs and proactively address challenges.
• Drive customer retention and satisfaction through consistent engagement and value delivery.
• Support annual planning, forecasting, and budgeting activities related to key accounts.
• Champion internal alignment by facilitating communication between departments and ensuring shared goals.
• Mentor junior sales team members and contribute to a culture of continuous improvement and knowledge sharing.

WHO WE’RE LOOKING FOR

We’re seeking a dynamic and strategic Key Account Manager who thrives in a fast-paced, customer‑centric environment. You’re someone who understands the importance of building long-term relationships and can navigate complex sales cycles with confidence and clarity. You’re not just a salesperson—you’re a trusted advisor, a problem solver, and a growth driver.

Qualifications and Requirements

• Bachelor’s degree or equivalent experience; advanced education is a plus.
• 8–10 years of experience managing complex accounts across diverse industries.
• Proven success in driving revenue growth and client retention.
• Strong business acumen and consultative selling skills.
• Willingness to travel up to 50% as needed.

Personal Attributes

• Action Oriented: You display a sense of urgency and are known for being a timely decision-maker.
• Customer Facing Skills: You possess a drive to serve your customers and respond promptly to their needs.
• Relationship Builder: Able to build effective relationships across a matrix organization and its leadership.
• Decision-Making Skills: You have a reputation for making quality decisions and standing behind them.
• Facilitator: Skilled at negotiating win‑win solutions for CPI and our customers.
• Flexible: Comfortable wearing many hats and shifting priorities as needed.
• Analytical: Able to identify patterns in data, anticipate trends, and present information clearly.
• Quality Communication: Excellent verbal and written communication skills with the ability to explain complex issues in a way that is easily understood.

WHAT CPI OFFERS

• Flexible work environments
• Competitive salary & benefits package
• Defined career growth plans with opportunities to step outside your comfort zone
• Community involvement and volunteer events
• Opportunities to travel and work at our global sites

Sound interesting? Come see why we are OneCPI!

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