Key Account Manager - Connected Customer Solutions

Key Account Manager – Connected Customer Solutions (CCS)
Location: Turkey
Department: Connected Customer Solutions (CCS)
Company: Straumann Group

About Straumann Group

The Straumann Group is a global leader in tooth replacement and orthodontic solutions. We are inspired by our purpose to unlock the potential of people’s lives, shaping smiles through cutting-edge innovation, world-class products, and continuous education for dental professionals.

Position Summary

We are seeking a results-driven and strategically minded Key Account Manager – Connected Customer Solutions (CCS) to manage and grow a portfolio of strategic customers through a hybrid engagement model combining digital, remote, and field collaboration. In this role, you will be responsible for building long-term partnerships with key clinics, labs, and customers, driving revenue growth, and ensuring an exceptional end-to-end customer experience across Straumann’s full portfolio of solutions.

Key Responsibilities

• Own and develop strategic relationships with assigned key accounts, ensuring long-term partnership and business growth.
• Drive revenue growth by identifying cross-selling, upselling, and portfolio expansion opportunities across Straumann solutions.
• Develop and execute account plans aligned with commercial objectives and customer needs.
• Engage customers through a hybrid approach (remote engagement, digital channels, and coordinated field activities).
• Collaborate closely with Field Sales, Clinical Education, Marketing, Customer Service, and Operations teams to deliver seamless customer solutions.
• Lead customer business reviews, performance tracking, and opportunity pipeline management.
• Maintain accurate forecasting, opportunity tracking, and customer engagement records in CRM systems.
• Monitor market trends, customer insights, and competitor activities to support strategic decision-making.

Qualifications & Requirements

• Bachelor’s degree in Business, Health Sciences, Biomedical Engineering, or a related field.
• 3–6 years of experience in key account management, sales, or commercial roles (healthcare / medical device experience preferred).
• Strong strategic thinking, negotiation, and stakeholder management skills.
• Proven ability to manage complex customer portfolios and drive commercial growth.
• Excellent communication, presentation, and relationship-building capabilities.
• Customer-centric mindset with strong analytical and planning skills.
• Fluent in Turkish; English is an advantage.

What We Offer

• Opportunity to manage strategic accounts within a globally recognized premium healthcare brand.
• Dynamic, collaborative, and digitally enabled commercial environment.
• Continuous learning opportunities through Straumann Academy and leadership development programs.
• Competitive salary, performance incentives, and benefits.
• Career growth opportunities within a global organization.