Key Account Manager (E-Commerce)

At Beiersdorf, we want to help people feel good about their skin – and our commitment goes far beyond caring for skin. For 140 years, we have developed innovative skin and body care products for well-known brands such as NIVEA, Eucerin, La Prairie, Hansaplast, and Labello. We act according to our purpose, WE CARE BEYOND SKIN, and take responsibility for our consumers, our employees, the environment and society.

Behind every brand, every product and every accomplishment are our more than 20,000 employees. It is for them that we live an inclusive culture of respect and trust that is strongly aligned with our values – CARE, COURAGE, SIMPLICITY and TRUST. We also embrace diversity by valuing the uniqueness of each individual and being committed to equal opportunities for all.

Role Overview

• Responsible to manage Nivea Turkey online market place, last mile and pure online customers on the strategy development to achieve profitable business growth,
• This role will be working closely with global and local shopper & customers marketing, sales department, digital & marketing department to ensure brand communications and online execution are maximized in online platform.

Key Responsibilities

• Apply key e-commerce best practices around content, unique visitor, conversion and per consumer transaction in conjunction with core sales practices such as holistic customer investment management, forecasting, promotions, and analytics
• Lead S&OP processes in unison with supply teams to provide excellent customer service,
• High knowledge of e-commerce platforms, operations and distributor management,
• Take full ownership of Monthly & quarterly & yearly targets to achieve each KPIs,
• Deliver e-commerce Net Sales, Market Share and Penetration goals by establishing e-commerce fundamentals,
• Find growth opportunities with collaborating existing & potential partners,
• Adverse in planning online campaigns and self-initiative activities to deliver the sales target,
• Maximizing ROI by evaluating incremental of sales and trade investment of each position monthly basis.
• Identify customer needs and opportunities by analysing sales gap & develop strategy,
• Keep abreast with latest market trends and development, with sound knowledge of competitors' activities
• Lead trade budget, A&P, trading term negotiations, Key Requirements

Your Profile

• A minimum of 4-6 years of sales experience, at least 2 years e-commerce experience is required.
• Familiar with e-platform sales operation in terms of S&OP, timeline & possible execution mechanics,
• Excellent verbal and written communication in English
• High proficiency in MS Office applications with a focus on Excel
• The ability to build rapport with key clients with outstanding communication and interpersonal skills,
• The ability to handle multiple customers,
• Strong negotiation and leadership skills

Additional Information

We embrace Diversity, Equity and Inclusion and are committed to providing equitable opportunities to all of our applicants – regardless of race, gender, age, religion and beliefs, sexual orientation & gender identity, disability, cultural, ethnic or national origins. We would therefore kindly ask you to include only information and data in your documents which are relevant for the assessment of your application (e.g. curriculum vitae with relevant references and certificates) and encourage you to upload your CV without a picture.

We support flexible working, including job-sharing. Though our ambitions are serious, the team is energetic and inclusive and will offer you a great place to thrive. We believe there is immense power in diversity and aim to recruit and nurture talent who think and act differently.

Nivea Beiersdorf Turkey office in İstanbul Ayazağa region is the primary location for this position. Therefore, we recommend residence in Istanbul. Working model will be hybrid for this role, 3 days in office and 2 days remote. The exact arrangement of this agreement in the relevant team will be explained in a personal conversation.