Key Account Manager HORECA

Nova® Water is Saudi Arabia’s most iconic premium bottled water brand, recognized for its uncompromising quality and continuous innovation. As the Kingdom’s leading water brand, Nova® has earned the trust of consumers nationwide and remains a symbol of purity and pride. Rooted in the heart of this land, Nova® continues to set the benchmark for hydration and brand excellence in Saudi Arabia.

Key Responsibilities:

Leadership & Guidance:

• Provide guidance and training on effective communication skills.
• Offer technical guidance on data trend analysis for decision-making.
• Provide technical guidance on planning, organizing, and prioritizing activities to meet business objectives.

Client Relationship Management & Development:

• Manage and develop relationships with important customers (mid-tier companies, multinational corporates), potentially leading an account team.
• Develop and implement relationship management plans for complex existing customer accounts to build influence and resolve issues.
• Manage ongoing customer relationships to meet needs, providing analyses and recommendations based on feedback.
• Develop and implement relationship management plans for potential customer accounts to build relationships with key decision-makers.

Sales & Business Development:

• Set clear objectives for sales calls/meetings, tailor presentations to decision-makers, and gather information to identify customer interest and needs.
• Use expertise to identify and present complex standard products/services, quantities, and configurations at commercial terms, escalating for concessions when needed.
• Develop a personal network and represent the organization at trade shows and events to identify sales opportunities and enhance reputation.

Collaboration & Data Management:

• Collaborate internally as a customer champion in cross-functional teams to build strong external customer relationships.
• Accurately enter and maintain customer information in the CRM system (or ensure team members do so) for effective retention and business development.

Professional Development & Market Knowledge:

• Develop personal capabilities through training, coaching, and professional accreditation.
• Maintain an in-depth understanding of relevant technology, external regulations, and industry best practices through continuous learning.

Qualifications:

• Minimum 5 years of proven sales experience in the Saudi HORECA market.
• Strong experience with tender applications, bidding, and contract negotiation.
• Excellent leadership, communication, and team management skills.
• Proficient in data analysis, Microsoft Excel, and creating business presentations.