Key Account Manager - Q Commerce/ HORECA

At the intersection of speed, service, and strategy lies the role of the Key Account Manager – Q-Commerce & HoReCa . In this dynamic position, you’ll manage two of the most fast-paced and high-impact business segments: Quick Commerce (Q-Commerce) and HoReCa (Hotels, Restaurants, and Cafés) .

In the Q-Commerce world , every second counts. You’ll lead key relationships with top delivery platforms, optimize digital storefronts, and ensure our products are just a few taps away from the customer — fresh, fast, and flawless.

On the HoReCa side , it’s all about building deep partnerships with hospitality leaders. You’ll craft tailored solutions, grow strategic accounts, and help position our brand as a trusted partner in kitchens across the country.

This role is perfect for someone who’s commercially sharp, customer-obsessed, and thrives in a landscape that blends digital disruption with human connection. If you’re ready to make a measurable impact across two powerhouse channels, we’d love to meet you.

Who are we?

Lychee is Egypt’s premier homegrown healthy F&B brand, proudly serving since 2012. With a 5,000 sqm factory housing a Greek yogurt production line, central kitchen, and bakery, we ensure top-quality products for our 30+ branches in premium locations.

As part of our growth journey, we are excited to expand into Saudi Arabia, bringing our commitment to healthier food choices to a new market. Our mission is clear and unwavering: to make healthier food choices accessible and sustainable, empowering people to embrace a healthier lifestyle every day.

Lychee's offering has evolved across our four ever growing sales channels; branches, online, HORECA & modern trade, boasting our diverse product portfolio. From salads, wraps, warm bowls & natural juices to homemade granola, protein bars and of course our authentic Greek yogurt.

What will you be doing?

• Identify and develop new business opportunities within the Q-commerce segment and the HoReCa sector to expand the company's reach and drive growth.
• Build and maintain strong, trust-based relationships with HoReCa clients and Q-commerce platforms to foster long-term collaboration and repeat business.
• Analyze consumer behavior, market trends, and competitor strategies in both sectors to identify growth opportunities and recommend strategic actions.
• Present tailored proposals and pitches to on-demand delivery platforms, dark stores, and HoReCa operators that align with their business needs and our offerings.
• Conduct regular field visits and virtual check-ins with partners to ensure service excellence and gather feedback for improvement.
• Lead contract negotiations and secure win-win agreements with key accounts across Q-commerce platforms and HoReCa partners.
• Ensure seamless onboarding and post-sale support for all clients, with a focus on operational efficiency and client satisfaction.
• Work closely with marketing to create sector-specific promotional campaigns, product bundles, or limited-time offers designed for Q-commerce apps and HoReCa partners.
• Track and analyze sales performance, platform visibility, and client engagement; report regularly on KPIs and provide strategic insights for optimization.
• Stay informed on the latest digital commerce tools, trends in rapid delivery, and innovations in the hospitality supply chain to maintain a competitive edge.

What are we looking for?

• Holding a bachelor's degree in Business Administration or relevant field
• Minimum of 2 years of work experience; Preferably Sales HORECA or Q Commerce experience
• Ability to build and maintain relationships
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Strong Interpersonal skills
• Flexibility in conducting sales visits
• Ability to work effectively in a fast-paced and collaborative environment.
• Holding a valid driver's license and own a car for sales visits

At Lychee, we recognize and appreciate the unique strengths that each individual brings to our team. We are dedicated to fostering a workplace that values diversity and believes that a variety of perspectives, backgrounds, and experiences make a significant impact on our business success. We embrace and celebrate differences, viewing them as opportunities to enhance innovation, creativity, and overall company growth. We are an equal opportunity employer, committed to creating an inclusive environment where all employees can thrive and contribute their best.