Key Account Officer

Location: Whitefield, Bangalore

Experience: 3-5years

Working Days: 5 days

Work Mode: On-site

Key Responsibilities

• Develop and maintain strong, long-term relationships with key clients.
• Act as the main point of contact for assigned accounts, handling all client communications and needs.
• Understand customer requirements and business objectives to provide relevant solutions and services.
• Coordinate with internal departments (sales, operations, finance, technical support) to ensure smooth execution of client requests and deliverables.
• Monitor account performance, resolve issues, and ensure timely delivery of products/services.
• Prepare regular reports on client activity, sales performance, and market trends.
• Identify opportunities to grow business within existing accounts and assist in upselling or cross-selling efforts.
• Assist in the development and implementation of strategic account plans.
• Ensure high levels of customer satisfaction and retention.
• Handle client escalations professionally and ensure resolution.

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or related field.
• Proven experience in client relationship management or account handling (3+ years preferred).
• Excellent communication and interpersonal skills.
• Strong organisational and problem-solving abilities.
• Customer-focused mindset with a proactive approach.
• Ability to work independently and as part of a team.
• Proficient in MS Office (Excel, Word, PowerPoint); CRM experience is a plus.

Key Competencies:

• Relationship Management
• Communication and Negotiation
• Strategic Thinking
• Time Management
• Sales and Customer Service
• Problem Solving

Job Types: Full-time, Permanent

Pay: ₹300,000.00 - ₹600,000.00 per year

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Health insurance
• Paid sick time
• Provident Fund

Application Question(s):

• How much years of experience do you have in Key Account Manager role?
• Do you have experience in upselling and cross selling?
• Are you comfortable in visiting to the clients?

Work Location: In person