Key Account Sales Specialist

Key Account Specialist

Reports to Regional Corporate Manager

Job Purpose:

The Key Account Specialist is responsible for developing and maintaining long-term relationships with a portfolio of key HORECA and corporate clients. The role driving account growth, identifying new business opportunities, ensuring client satisfaction, and supporting operational efficiency across the sales cycle.

Key Accountabilities:

Account Management

• Manage a portfolio of assigned key accounts, ensuring continuous engagement, high satisfaction, and repeat business.
• Serve as the point of contact for client inquiries and act as the liaison between internal departments and clients.
• Handle end-to-end order management, ensuring accuracy and timely delivery in coordination with logistics, operations, and finance.

Business Development

• Identify growth opportunities within existing accounts and actively pursue upselling and cross-selling initiatives.
• Support the acquisition of new clients by participating in sales pitches, product presentations, and follow-up communication.
• Participate in trade shows, corporate gifting campaigns, and client events to promote Bateel’s products and services.

Sales Operations Support

• Prepare quotations, proposals, and sales reports in alignment with B2B standards.
• Maintain up-to-date client files, sales records, and CRM data.
• Assist in tracking monthly and quarterly performance, variance to target, and forecasting demand trends.

Market Intelligence

• Support the collection of market feedback from clients and provide insights to the Sales Manager for business planning.
• Monitor competitor activity in key accounts and recommend actions to maintain Bateel’s positioning.

Customer Experience

• Ensure consistent and high-quality service standards across all client touchpoints.
• Resolve client complaints effectively and in coordination with internal departments.
• Support the execution of bespoke requests or custom product orders in line with brand guidelines.

Lives and Advocates the Bateel Values:

• Quality
• Innovation
• Authenticity
• Integrity

Experience requirement:

• 3–5 years of experience in B2B or HORECA sales, client servicing, or account management.
• Previous experience in premium FMCG, hospitality, or food & beverage industries is preferred.
• Proficiency in verbal and written English; Arabic is a plus.

Qualification and Licenses requirement:

• Bachelor’s Degree in Business, Marketing, or related field.
• Strong interpersonal and communication skills.
• Detail-oriented, organized, and able to manage multiple accounts simultaneously.
• Proficiency in Microsoft Office and CRM systems.
• Holds a valid UAE driving license.

*Due to the volume of applications we are receiving ONLY SHORTLISTED FOR INTERVIEW will be contacted.