Key Account Section Manager

The role holder will lead a specialized team responsible for managing key accounts and fostering long-term relationships with strategic customers. The role holder involves overseeing all aspects of account management, including customer engagement, revenue growth, and customer satisfaction, to ensure the successful retention and expansion of key accounts.

RESPONSIBILITIES

Strategic

1. Support the development and implementation of the Key Accounts Section strategy through sectional initiatives and projects.
2. Monitor the implementation of Key Accounts Section policies, procedures, and processes.
3. Monitor the performance of the Key Accounts Section against KPIs and objectives on a regular basis.
4. Recommend improvements and efficiencies in line with SGS’s strategic and corporate priorities.
5. Develop and monitor the annual budget of the Key Accounts Section.

Operational

1. Serve as the primary point of contact for key accounts within the dedicated section, building and nurturing strong relationships with customers to understand their needs, goals, and challenges.
2. Develop and implement strategic account plans for each key account, outlining objectives, strategies, and initiatives to drive revenue growth, profitability, and customer satisfaction.
3. Identify opportunities to upsell, cross-sell, and expand product/service offerings within key accounts to maximize revenue potential and achieve sales targets.
4. Lead contract negotiations with key customers, ensuring that contract terms, pricing, and agreements align with company policies, profitability targets, and customer requirements.
5. Drive proactive engagement with key accounts through regular meetings, business reviews, and strategic discussions to maintain alignment and foster collaboration.
6. Proactively identify and address customer issues, concerns, and escalations in a timely and effective manner, collaborating with internal teams to implement solutions and drive customer satisfaction.
7. Monitor and analyse key account performance metrics, including sales performance, customer satisfaction scores, and account growth, providing insights and recommendations for improvement.
8. Stay informed about industry trends, competitor activities, and market developments within the aviation sector, leveraging market intelligence to identify opportunities and mitigate risks.
9. Collaborate closely with cross-functional teams, including sales, marketing, product development, and operations, to align strategies, share insights, and deliver value-added solutions to key accounts.

People Management

1. Foster a competitive yet collaborative team environment
2. Provide professional development support and perform periodic performance reviews for direct subordinates based on SGS’s Performance Management System
3. Ensure that Key Accounts Section employees are provided with the required competencies through appropriate and blended learning
4. Lead the recruitment of talent for the Key Accounts Section

QUALIFICATIONS

• Minimum of a bachelor’s degree in industrial management major (marketing / administration) public administration / business administration, Sales, Marketing
• MBA or Master's in a relevant field is preferred

EXPERIENCE

Minimum of 7 years of relevant work experience with at least 2 years of experience in a managerial role