Key Account Support Associate

If you love keeping things moving, solving problems before anyone notices, and making customers feel genuinely supported, this role puts you at the heart of global logistics. You’ll own communication, coordinate shipments across multiple channels, and help deliver a smooth end-to-end experience—while growing toward full account ownership.

Location: Pakistan - Fully Remote

About the company:

The company is a growing logistics provider, offering end-to-end supply chain solutions to customers around the world. Our company is built on the foundation of our experienced and dedicated team of professionals who are committed to providing excellent customer service, reliable delivery and cost-effective solutions.

Our team is highly skilled and knowledgeable in the areas of supply chain management, logistics planning and transportation management. We ensure that our clients’ goods reach their destination safely and on time.

Your Mission:

• Keep daily communication flowing with assigned customers, ensuring timely, professional updates.Handle shipment inquiries, status updates, documentation requests, and general customer needs.
• Coordinate closely with Operations, Sales, Pricing, and Warehousing to keep expectations aligned.
• Track shipments across ocean, air, express, and Amazon channels—flag issues early and communicate proactively.
• Update internal trackers, customer channels, and CRMs with accurate, real-time info.
• Follow up on commercial invoices, packing lists, BL/AWB, ISF details, and compliance requirements.
• Verify document accuracy before sending to customers or internal teams.
  
• Coordinate with global agents for required customs and export documents.
• Support bookings, rate checks, and space confirmations under guidance.
• Assist in last-mile coordination for Amazon FBA and B2B deliveries.
• Contribute to customer success by spotting recurring issues, suggesting improvements, and supporting monthly KPI dashboards.

Your Toolbox: Skills to be Successful

• Strong written and verbal communication in English.
• Sharp attention to detail and solid organizational habits.
• Ability to multitask and stay calm under time-sensitive pressure.
• Basic understanding of logistics, freight forwarding, or eCommerce is a plus—but not required.
• A proactive, problem-solving mindset with a willingness to learn from real cases.
• Comfortable with Excel/Sheets, email, and customer coordination tools.
• Bachelor’s degree preferred but not mandatory.
  
• 0–2 years of experience; motivated fresh graduates are encouraged to apply.

Your Perks: What's in it for you

• Fully remote role with flexibility.
• Hands-on exposure to global logistics and high-value customer accounts.
• A fast-paced environment where you’ll build real operational and customer-facing skills.
• The chance to make a direct impact on customer satisfaction and long-term retention.

Why Adaptive Teams?

At Adaptive Teams, we don’t just fill positions – we create pathways to success. Whether you’re a seasoned pro or just starting out, we’re here to help you grow, innovate, and make an impact. If you’re looking for exciting opportunities and, a team that’s as passionate as you are, this is the place to be.

What to Expect from Our Application Process?
Once you apply, you’ll receive an email guiding you through the next steps, including an assessment tailored to the role.

After that, we’ll ask you a few brief questions about your experiences and work style—this is your opportunity to showcase what makes you unique and how you approach challenges. Be sure to check your inbox (and your spam folder, just in case) for further instructions.

We understand your time is valuable, so we strive to keep the assessments under 45 minutes whenever possible, though some roles may require a slightly longer time investment.

Once selected, you’ll have the chance to schedule an interview with our team. We aim to make the process as smooth and transparent as possible, so you’ll always know where you stand.