Key Accounts Manager

Greetings!

Cube27 a Jainson Group company, is looking for professionals to serve as Key Account Manager in the e-commerce space specifically Google Shopping/Bing/Amazon.

KFB given JD and revert back to us with your consent & updated CV to proceed ahead for the further interview process.

About Cube27: We are a business, tech services & software development company providing a great learning experience and work-life balance. We work specifically with blue-chip e-commerce companies based out of the US and Europe.

Job Description:

Key Account Manager- E-commerce (Client/Enterprises).

The responsibilities are broken down into a few key areas:

1. Client Communication and Relationships:

• You'll be the primary contact for our major clients, leading regular online meetings and providing timely updates.
• Clearly set and manage expectations for both the client and our internal teams.
• Build strong, positive relationships to make sure clients are happy and want to keep working with us.
• Anticipate potential problems for clients and find solutions before they happen.

2. Technical Feed Management: During selection, a pre-hire training(15 days) and after joining a post- hire training(30 days) will be given to the incumbent on our technical platforms and processes

• Build and manage product data feeds by organizing large amounts of product information from various file types (like XML, CSV, etc.).
• Set up and optimize these data feeds to meet the specific rules of different e-commerce platforms (like Google Shopping, Amazon, etc.).
• Review data for quality, identify any errors, and fix them.
• Troubleshoot and solve technical problems related to data imports to ensure all information is accurate.

3. Project and Team Coordination:

• Define the goals and scope of each project when a new client starts.
• Assign tasks to the right support teams and give them clear instructions.
• Keep your manager updated on any significant client issues.
• Report bugs or suggest improvements to our own product and development teams.

What We're Looking For

Must-Haves:

• 3-8 years of experience in global client service, account management, process or project delivery in ITeS/ IT or related tech domain
• A positive, proactive attitude and a great team player.
• A strong focus on understanding and meeting client needs.
• Eagerness to learn, adapt, and improve.
• Basic knowledge of SQL.(CRUD & Joins).
• Excellent communication skills (both written and spoken).

Nice to Have:

• Experience with eCommerce marketplace, online advertising (PPC, Display Ads).
• Certifications in Google Ads, Google Analytics, etc.

What's In job for You

• A growth oriented work environment
• Opportunity to learn industry-oriented skills.
• The freedom to work from home & hybrid mode.

Thanks & Regards,

Team HR

Cube27 | Jainson Infotech

Job Type: Full-time

Pay: Up to ₹850,000.00 per year

Benefits:

• Flexible schedule
• Health insurance
• Provident Fund
• Work from home

Application Question(s):

• Do you have basic SQL knowledge?
• Your Current CTC?
• Years of experience in IT/ITeS/Ecommerce industry?