Key Accounts Manager

Chart your Course with PIL

With over 55 years of leadership in the global shipping industry, Pacific International Lines (PIL) is looking for proactive individuals to drive innovation and sustainable shipping solutions. If you’re fuelled by pioneering ideas, enjoy challenging the status quo, and are determined to make a significant impact, PIL wants you as a part of our dynamic community of maritime professionals.

At PIL, we provide local experiences with a global reach. With our headquarters in Singapore, and services offered at over 500 locations in 90 countries, you will have ample opportunities to work with colleagues from different cultures and communities.

Get On Board for a Dynamic and Purposeful Career

We are looking for an experienced and driven Key Accounts Manager to join our Regional Office in Riyadh, Saudi Arabia. In this role, you will manage strategic customer relationships, including International Freight Forwarders (IFF) and Beneficial Cargo Owners (BCO), ensuring exceptional service delivery and driving business growth. You will play a key part in aligning account strategies with PIL’s global objectives, negotiating competitive freight solutions, and collaborating with internal teams to deliver seamless shipping experiences across trade lanes.

Key Responsibilities:

Account Management

• Act as the primary liaison for key accounts, ensuring strong relationships and high customer satisfaction.
• Understand customer requirements and provide tailored shipping solutions across PIL trade lanes.

Business Development

• Identify growth opportunities within existing accounts and secure new business in line with company targets.
• Negotiate freight rates, service agreements, and contracts to optimize profitability.

Strategic Planning

• Develop account plans and forecasts based on trade trends and customer needs.
• Monitor market conditions, competitor activities, and industry developments to support strategic decisions.

Operational Coordination

• Work closely with other business units Trade/Commercial/Logistics as well as frontline agencies to ensure smooth execution of shipments.
• Resolve service issues promptly and maintain high operational standards.

Performance Monitoring

• Track account performance against KPIs (volume, revenue, profitability) and report regularly to management.
• Ensure compliance with company policies and industry regulations.

MUST HAVE:

• Bachelor’s degree in Business, Logistics, Supply Chain, or related field.
• Minimum 5 years of experience in shipping, freight forwarding, or logistics account management.
• Strong negotiation and relationship-building skills.
• Knowledge of global trade lanes, container shipping, and freight pricing.
• Able to travel to countries under MARO to visit the Key Accounts.
• Proficiency in MS Office and CRM systems.

WE VALUE:

• Strategic thinking and the ability to drive continuous improvement initiatives
• Exceptional organizational skills and attention to detail
• Strong negotiation skills for managing vendor and supplier relationships
• Ability to work collaboratively in a fast-paced environment
• Knowledge of the shipping and logistics industry

Why Join Us:

• Be part of a leading global carrier with a strong focus on sustainability and innovation.
• Work in a dynamic and collaborative environment.
• Enjoy opportunities for professional growth and development.

Application Process:

To apply for this exciting opportunity, please submit your resume in English outlining your qualifications and experience to PIL Career Website.

Eligibility to Apply:

This position is open to candidates who are currently based in Riyadh, Saudi Arabia, and have the legal right to work, including the ability to transfer their visa sponsorship. Candidates who do not meet these criteria will not be considered.

About Us

Incorporated in 1967, Pacific International Lines (PIL) is ranked 12th among the world’s top container shipping lines and is also the largest home-grown carrier in Southeast Asia. Based in Singapore, PIL is a global carrier with a focus on Asia, China, Africa, the Middle East, Latin America, Oceania, and the Pacific Islands.

Together with its affiliated companies Mariana Express Lines (MELL) and Malaysia Shipping Corporation, PIL serves customers at over 500 locations in more than 90 countries worldwide with a fleet of 100 container and multi-purpose vessels.

Apart from the core liner shipping business, PIL also has several other business units such as container manufacturing, depot, and logistics services.

PIL strives to meet the needs of its customers by providing value-adding services such as intermodal, breakbulk, and reefer services delivered on innovative technological platforms. With its focus on “Driving Connectivity” and commitment to achieving Net Zero by 2050, PIL aims to be an efficient, sustainable, and future-ready shipping line.

Pacific International Lines (PIL) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.