Key Accounts Manager - F&B Retail Industry

Job Summary:

We are hiring a Key Accounts Manager to manage and grow relationships with restaurant partners for our client in the F&B retail industry. The role includes both account management and business development, focusing on helping partners perform better on delivery/e-commerce platforms. This is a B2B role that requires strong communication skills, good problem-solving ability, and experience working with merchants or restaurants.

Job Responsibilities:

• Act as the main point of contact for restaurant and food retail partners.
• Review partner performance and help improve sales and customer experience.
• Coordinate with internal teams (operations, marketing, support) to resolve issues.
• Maintain strong relationships and ensure partner satisfaction.
• Identify and onboard new restaurant partners to grow the platform’s selection.
• Negotiate commercial terms, promotions, and partnership agreements.
• Analyze market trends and competitor activity to find growth opportunities.
• Develop partner specific plans to increase sales, visibility, and engagement.
• Drive upselling and cross selling based on partner needs.

Job Requirements:

• 3–4 years of experience in account management, sales, business development, or merchant management in F&B, retail, or e-commerce.
• Experience with delivery or marketplace platforms is a strong plus.
• Strong communication, negotiation, and relationship-building skills.
• Comfortable working in a fast-paced and target-driven environment.
• Bachelor’s degree in Business, Marketing, or a related field is preferred.

Job Types: Full-time, Permanent

Application Question(s):

• Do you have experience of food delivery platforms?
• Do you have experience of business development?
• Have you managed B2B client portfolio?
• What's your based location?
• What's your current salary?
• What's your expected salary?
• This job has fixed and commission-based salary structure, are you comfortable to work in this package?
• How many years of experience you have as Key Accounts Manager?